Customer is always right! Are you in favor of this?

I am not a bad person. We have this one client at work. Everytime i see him, i just feel my hair rising in my neck, like a little jack russel. He is a pompous a$$, if you catch my drift. In my line of work, perfection is really the most important aspect. But this one, always seem to find fault and try to be difficult. I actually chased him out of the office on friday. But i can be sure that he wiil be back on monday. I just cannot believe that the client can always be right. I think some of them take THAT phrase, to the extreme. And we just have to tag along. Yeah right.

As being a small business owner the customer is always right even if you know they are in the wrong. Customer service is the number one thing customers look for in a service and they respect you for this. For those customers you please others will come from those customers. I mean if it is a blatant lie then you would not honor that customers request but we had some customers that were not happy with the services rendered and bent over backwards to make them happy. Now today we also have their neighbors as customers due to the extra effort that we putinto pleasing them. It has paid off many times ove for making those customers happy and that is why I still believe in customer service to this day.

H cloud, I agree with you, when you look at it from the other side it seems not fair. I reremember an incident when I went to a shop to buy sarees. there were two ladies buying or rather looking at sarees. There were two shop assistants opening the sarees and showing it to them.One of them came to assist me and I could see the ladies were unhappy with this.I selected a saree and then I saw these ladies picking one saree and asking it for half the price, the shop owner pleaded with them saying that it was not possible, he too needs to survive.But the ladies held on to 3 sarees now asking for 50% of the price and I can imagine the owners dilemma...I dont know how it ended, but I really felt sorry for the shop keeper that day...

for me as a customer? yes it is right. But many company now just ignore their customer, they just sell and sell without giving concern to customer. just like food company, they still ignore of consumer health when using the chemical ingredients.

hi! no i don't think the customer is always right because I have worked as a seller in a big supermarket and know that not always the customers have right, because many times they are so arrogant and angry to the sellers, that they are like wild animals. I never try to have a quarrel with the sellers in the store, because i know many times they are not guilty about that what happens in the store!

"Customer is always right" is overdone. As a business owner, we'll do everything possible to make the customer experience as smooth and pleasant as possible. But occasionally decisions must be made when dealing with a bad customer issues that can be costly and damaging long term. Thankfully, that doesn't happen often, but out of control customer expectations, excessive bullying, and even fraud against merchants, is a reality.

When it comes to business that is the beliefs. We have to believe so that customer will feel that we really care for them, that we really listen. In a business we entertain complains, we investigate, much more if we are the owner of the business, because we have to show to the customer we value our service to them. We show that we are being true with our words. We treat customer as a baby, we give their satisfaction and expectations. But we can’t avoid mistakes, either the mistakes comes from us or from the customer, it will be studied through investigation. If the customer is proven liar, we let them know by explaining to them our side , and we can explain to them in a nice way. There are different kind of customer, those who are saying the truth and vice versa. I guess if we really know our business we can be able to solve the issue no matter who is saying the truth.

the customer is always right should be reworded now to "the customer should always be respected." maybe it was originally worded that way because the term respect is hard to swallow? anyway, pain in the neck customers became a pain in the neck because of something that happened. the saying it takes two to tango is also true here. customers taking advantage of this, i'd say are courageous and informed customers. courageous because other customers might be saved from the same sloppy customer service and informed because they know of their rights as paying people. a person being a pain in the neck all of a sudden is different from a person being naturally being a pain in the neck because he is a nuisance or an idiot.

No, NO , no, and Definitely NO!!! This is by far, the most bogus bull story excuse for taking advantage of good hardworking business people I have ever heard of. The customers satisfaction is our number one goal! ~ Now that IS something I agree with, but the customer is always right is not. A few years ago, I was talking with a sous chef friend of mine named Peter. We were working at a Hotel in Alberta, and he was telling me about an experience he had working at the Wharfside(sp?) in Victoria, British Columbia. They had a customer, that ordered some Halibut for their Main Course, and being that they were so close to the ocean, and the fisheries and what not, they would get in whole, fresh, fish. And trim them up themselves. This particular customer, insisted that the fish she received, as in fact NOT Halibut, but, at the time she ordered her fish, it was being cut directly off of the main body. So, not only was she getting Halibut, she was getting caught this morning, freshly cut halibut, straight out of the ocean. Yet, she insisted it wasn't Halibut, and had it sent back to the kitchen. You may or may not have experience working in the hospitality industry, but when some chefs are told, what they made is not what they made...they tend to over react a little bit. My friend Peter, actually took the fish out to the customer, and said, this, is a halibut. What I put on your plate, came straight off of this fish. Maybe, you don't think it is Halibut because you are used to processed IQF(individually quick frozen) fish, which tastes quite a bit different then fresh fish, because water in the flesh of fish changes the texture and flavor. So, in that particular case the Customer was indeed not right. And I have also, known many people to make up stories in order to get free food. Thank you for your time, I appreciate you.

Hi cloud. I've been both in front of and behind the counter in customer service situations...and I can say with the most confidence that the customer is hardly ever right. It's actually a saying that does disfavor to society...it can cause tension in customer service situations and even financial loss to the store. My husband still works retail, although I am solely self-employed now. The stuff he has to deal with is unbelievable. Customers will come up and claim something is a lower price. He'll go back and look and no, it will be the higher price. If he had faith in the customer always being right, my husband could very well be fired from his job for lowering the price on a regular item in the store. Also, in many situations that I have both been in and seen while I was also a customer at a store, the customer is usually the first to introduce a sour attitude to a item/money exchange at a register. If a price isn't right, if the register breaks, if the store experience wasn't perfect...it's always a HUGE deal and the one behind the counter usually gets the resulting ignorance from the customer. Customers are necessary to make a business just that: a business. Yes, a customer should be able to expect a decent visit to a business. However, a business is an exchange...an exchange of money for an item or service, usually. "The customer is always right" saying gives these people a sense of entitlement...people who may not have a good business mindset at all, people who stupidly think that rudeness will take you places. People like this who think they are always right can only do damage to a business and eventually society. Because a business is an exchange, the customer needs to do his/her part in it by opening the doors for a decent transaction. What bothers me to the core is that a customer will steal...lie about a price...be rude to the representative...yet leave the store spouting that the rep was rude, the prices were too high, and the signs were dishonest. It's hypocrisy at best, and the customer needs to realize that they are the ones causing the problem in 90% of the situations.

Well the customer is always right. They are the one's that are paying for the service. They are the one's putting money in your pocket. However, there is another thing that the customer can be. The customer can be annoying as well. Much like you said, they do tend to exploit this statement for all of this work. They will never be satisfied and will keep annoying you to the point where you just want to smack them. Just a little bit, just enough for them to get you to shut up. They are always right but there are times where they take that right to being right just a tad bit too far.

Well, still a lot of businesses embraced this statement, and our customers are always right, no matter how unreasonable they are. I would definitely have no complaint about that, since I just work there. I understand our customer satisfaction is our ultimate goal, and we have to cater them every single way we can. I just hope that our customers should not go beyond the limit, and taking advantage of us on every single way.

Although this is unfair to those who worked hard just to please their customers, I'm in favor of this even though I have already encountered some stubborn customers. Some customers seemed to know more of a product than the selling it that sometimes they ignore the things being explained to them by the sales/customer service agent. Before these sales/customer service agents were put in the front desk, they were first trained on how to handle clients in different kinds of situations. They were also trained to put in their mind that THE CUSTOMER IS ALWAYS RIGHT is one of the ways of making your client satisfied with the product you are selling or the services you re rendering. This kind of attitude towards your customers will help the company/business grow and your client will keep coming back for more and they might even refer you to their neighbors, friends and loved ones.

I don't think customers are always rite cuz they sometimes angrily shout to their sellers due to some of their probs.. its not actually fair and am not in favour to this.... but most sellers never show the same kind of anger to their customers...

Hiya cloud, Although I don´t think that the Customer is always right I have had to work and swallow their nasty words and ways sometimes and they take advantage of that too. If I could go back and be the Boss of all those Places where I worked I would tell the customer if he complains about nothing that he is not right. I have seen so much abuse of this kind. It gives other People seeing it a chance to behave in the same way in certain situations.

For is favor because if the customer is not your priority then your company would be work even if now a days many are corrupt.

Well, this is not absolote right, especially for those shop owner, manager or salesman. But as a customer, I think everyboby would be in favor of this.

Not at all times.Some are not polite.I don't like what they usually act towards the people who accommodates them.

yes customers is always right even if they are wrong you most show your tender,loving, care or we called it (TLC) for short. so that you have a repeat buyers..having a business is not easy because you need to take care of it....

customer is always right ,correct ,if he is not correct then we have correct and educate ,and convice ,it is our duty ,satisfied customer will give good bussiness,we will not be there if customer is not happy ,in other world we have treat customer as agent of god