What is happening in Airtel?

Yes, Airtel is now going to the dogs it seems. I have been one of their regular customers. Today, I had a small migration in my account to a wireless modem instead of broadband service. They made a complete mockery of the whole thing. First when I called the customer service, they say the charges would be Rs. 1000/-. Then when the person came for installation he says the charges are Rs. 1500/-. When I called back the customer service, they made me wait for 30 mins on a call, then tell me that they have misinformed me and there is another scheme of exact same rate and same charges in which the charges are 1000/- and in my scheme it is 1500/-. I asked them if it is the exact same scheme how is it different? They say we do not have an answer, but you can migrate from one to another. So I said go ahead and migrate, then they tell but sir it will take 3 days, so you still need to pay 1500/-. Then I told them as you have misinformed me I do not need this service take this back. Once I get myself migrated to the same scheme with a different name, I will again raise a ticket and then install the facility for Rs. 1000/-. What a real shame? The poor engineer he worked for 30 minutes to get things up, he had to take everything back and went home disgruntled. As a customer I am completely irritated and contemplating moving to some other vendor. It is really a pathetic show from Airtel!! Cheers! Ram