Is it rude for a Seller to request positive feedback?
By sedel1027
@sedel1027 (17846)
Cupertino, California
February 17, 2010 9:19am CST
I'm usually pretty good about giving feedback on ebay, but I made a few purchases in January that I haven't gotten around to leaving any feedback for because I haven't used ebay recently.
This morning I got the following email from a seller via ebay's messaging system:
"Again, I'm requesting that you return the favor and post feedback as I have done for you."
I completely understand that this person wants feedback and their ebay score relies on that, no problem. I received the product they were selling, I haven't used it yet.
As an ebay user:
Do you believe that sending out emails like this rude?
As a Seller would you ever send out an email like this?
As a Buyer, after receiving an email like this one, would you bother to leave any feedback?
6 people like this
20 responses
@teamrose (1492)
• United States
18 Feb 10
As a seller I certainly would send out an email like that. Feedback is the system eBay uses to let people know the quality and honesty of the sellers and buyers. Sellers work very hard to please their customers. As a buyer you also need positive feedback so seller will trust sending valuable merchandise to you.
Fair is fair, the seller helped you, the very least you could do is return the favor. Buyers that refuse to do the right thing make it hard for all the sellers on ebay. You should be ashamed of yourself for being so selfish.
@sedel1027 (17846)
• Cupertino, California
18 Feb 10
As a seller and a buyer on Ebay, I would never ever send out an email worded like the one that was sent to me. Am I saying to not send out reminder emails? Nope. You have to think before you send emails and other correspondence out. First off, the wording is disrespectful. As I stated, usually I do go back and immediately fill out feedback, but between the holidays, being pregnant, my husbands surgery, ect I just never got around to leaving feedback for that purchase and 2 others made around the same time. Next time I logged into Ebay I would have left positive feedback for this seller, however how the request was worded has left a bad taste in my mouth. Even though the product is what I wanted and I received it fairly quick, I don't want to leave positive feedback now.
The seller that sent this out is a seasoned seller, not a newbie. She has over a thousand sales and 100% positive feedback. If anything this seller should feel ashamed of her/hiself for sending out such an email to a potential repeat customer.
I don't feel bad about not giving feedback right away. Regardless of when I leave the feedback on the account, the account will be noted.
@teamrose (1492)
• United States
18 Feb 10
Well I read what you said the seller sent you. I definitely could not see anything in that email that was rude. Seller simply stated the facts and asked for the earned feedback. Exactly what part of that simple straight forward email offended you? I still side with the seller on this one.
@laura_lmaxi (678)
• United States
17 Feb 10
I think it is a little bit rude also, first of all they can request feedback, but I think it is wrong to try to persuade you to leave a positive feedback, that is wrong, no one can tell you what to do, whenever that happens to me, I simply don't leave feedback. If I would be a seller I may request feedback, but I would do it a nicer way, without induce you to leave a positive opinion.
@sedel1027 (17846)
• Cupertino, California
18 Feb 10
Had this person sent me an email following up on my purchase, I would have been a lot more receptive to going back and giving positive - or any - feedback immediately. As a seller I woudl want people to be honest with me and as a buyer I want to be honest with the person I purchased the item from.
@laura_lmaxi (678)
• United States
18 Feb 10
Exactly, follow up would have been much better, and it is totally valid because at the end of the day, business is business and those online stores depend of the feedback, but you are also allowed to have your own opinion, but request a positive feedback is a total lack ethic
@suspenseful (40192)
• Canada
17 Feb 10
I would say that it is all right if they ask you to give honest feedback so they can improve their services. That would be either positive or negative feedback. however, to insist on only positive feedback although not rude is certainly one sided and will not ensure that the seller improve. In fact, it might give him a false sense of security in that he thinks he did nothing wrong.
@sedel1027 (17846)
• Cupertino, California
17 Feb 10
Maybe it is just how the seller worded their email, but how they worded their request makes me feel like they don't deserve any feedback.
1 person likes this
@suspenseful (40192)
• Canada
18 Feb 10
It could be. Me I am not that good at asking people to think nice of me or bad of me either. I would have worded it to ask if there were any problems with the promise. Or perhaps ask if they would prefer to get an exchange, etc. Sort of like a quiz to find out what the buyer would want and not to just let them give the seller a pat in the back.
@recycledgoth (9894)
•
17 Feb 10
I can understand the reason why the seller requested feedback in return, but the wording comes across as a little rude. As a buyer I always leave feedback as soon as I receive and item and am happy with my purchase. As a seller I always wait until I hear from my buyer via feedback that they are happy, then I can leave feedback in return to complete the transaction. I believe the general rule of thumb is that the buyer leaves feedback first to assure the seller of receipt, then the seller leaves feedback to complete the transaction.
@sedel1027 (17846)
• Cupertino, California
18 Feb 10
When I sell on ebay that is how I handled my transactions too. I always wait for the buyer to comment on their purchase. If I know they have received an item, I give them a few days to post a comment and if they do not, I sent an email following up: Did you receive the item, was it satisfactory, ect. I never request that they leave feedback of any kind.
1 person likes this
@sid556 (30959)
• United States
18 Feb 10
Hi sedel,
So it sounds as if he was just asking for feed back rather than "positive" feedback? If he was asking for positive feedback then that would be just wrong. I do understand his desire for feedback. I'm not on E-bay but I do sell via mail and I do want to hear back on whether the person got the product and if it was in good condition and were they satisfied? I want honest feedback. If I don't hear anything, I would probably just assume that they got it all was fine. I mean they paid for the product so if they did not get it or it was not satisfactory then I would think I'd hear from them. I would never send an e-mail worded like the one you got. It does sound rude and demanding. It sounds as if he is more concerned about his "brownie points" than whether or not you really were happy with the product.
@sedel1027 (17846)
• Cupertino, California
18 Feb 10
yes, you are correct, in this case, the buyer was just looking for feedback. I have purchased from buyers before though that sent an email immediately after I purchased an item letting me know it had shipped and that they had left me "positive feedback and would appreciate the same in return". I'd rather be honest than award brownie points
@gicolet (1702)
• United States
18 Feb 10
It's not really rude but it's an action that I might as a buyer rather ignore as i believe that giving feedbacks requires willingness to do so. If i don't give feedbacks to sellers then that means i don't care about my own feedback also cause i'm just here to buy so i only care about the seller's item.
If i was the seller I would not send out an email like this unless my feedback score is below 10. It wouldn't hurt to try but it would not bother me also if after i sent the request i still didn't get the wanted feedback.
If i receive an email like this from a seller i would look at the seller's feedback score first. I would give the seller a positive feedback if his or her feedback is below 25. I would feel that the seller is kind of pathetic though if he/she pushes me about it cause that only goes to show that he or she is not acting like a good seller cause that would be totally annoying.
@sedel1027 (17846)
• Cupertino, California
18 Feb 10
I feel like if this seller was concerned about receiving feedback of any kind they would have taken the time to write a better email. Ask if I received the product and if everything was okay because I had not left any feedback. I see anyone who buys from me as a potential repeat buyer, so I do everything in my power to make sure I don't offend them and I provide excellent customer service. I wish other sellers did the same.
@ronaldinu (12422)
• Malta
17 Feb 10
I think its only logical if you are happy with the service provided you submit a feedback to the particular seller. Ebay works on trust and feedback is of greatest importance to the seller to gain credibility. So I can understand the seller's impatience about having another positive feedback on his account. Usually I submit a feedback immediately after I receive the item.
@sedel1027 (17846)
• Cupertino, California
17 Feb 10
Normally, I do that with my purchases. Had this been a new seller with very few sales who required the feedback to "survive" on Ebay, I probably would have given feedback before now. This seller has a few thousand sales and 100% positive feedback, even if I gave a negative review, the numbers would not be affected.
Of course, after receiving an email following up about feedback, I don't feel compelled to leave any feedback on my purchase.
@irisheyes (4370)
• United States
1 Mar 10
I always leave immediate positive feedback where warranted because I sell on eBay and I know the importance of feedback. Many buyers not only don't bother leaving any feedback but they neglect the star ratings or do it backwards and penalize a good seller. Most sellers on eBay are giving bargains that can not be had in stores and they deserve immediate positive feedback as a courtesy. Although this seller may have been a bit abrupt, I don't think they were completely out of line. They upped your score and you appear (to them) not to give a hoot about their score.
@missweety (626)
• Latvia
8 Apr 10
Hello! I think requesting the feedback in not very polite! I wouldn't do it as an e-bay not often seller/buyer but probably if I would have a bigger online business on e-bay I would try to ask for a feedback but more politely! And if a person don't reply to me then I would just not terrorize him with my requests! It's not the way of doing business! Happy mylotting!
@iridium (431)
•
1 Mar 10
i've noticed ths a lot lately, Ebay changed something or other and since then i've had this happen a few times. As far as i'm concerned. i leave feedback if i'm happy with the transaction. Requests for it make me not happy so if i get a request for feedback i will automatically not leave it as i do think it is rude to ask. its a british thing!
For me feedback is 'well done, good job' and that means above and beyond, by definition not every seller is going to get that.
@standbymeforever (887)
• Australia
25 Feb 10
I honestly do not think that it is rude for a seller to request feedback when they have left it for you. I get pretty annoyed when people dont leave me feedback as I have for them. I mean if they were satified with there purchase it would be nice to know but some people seem to just ignore the fact of leaving feedback all together. I guess the way you were asked could have been delat with a little better. When I sell I always include a little slip of paper in with the purchase saying the I appreciate posistive feedback as I have left the same to the buyer and let me know if there are any problems and such forth. I would just go ahead and leave feedback because some people might think you are rude not to leave it and just message them back saying that you were not able to egt on ebay for awile hence why you are late leaving it. Hope this helps.
@MrKennedy (1978)
•
17 Feb 10
It depends how they ask me to be honest.
I mean, I can understand where they are coming from. They have a reputation to uphold, and if they took the effort to deliver your goods with maximum efficiency and speed, the least I you could do is spend several seconds leaving positive feedback for future customers
However, if they were rude about it, or DEMANDED positive feedback, I would feel slightly insulted
@sedel1027 (17846)
• Cupertino, California
17 Feb 10
As I said, usually I'm pretty good about leaving feedback, but the time of the year this was done and the fact that I haven't touched my ebay account since I made a few purchases, I just never got around to leaving feedback.
If this were a new seller I can see sending an email to follow up on no feedback, but this is a seasoned seller with over a thousand sales & 100% positive feedback. Plus they were rude about it. even though I like the item and normally I would have left positive feedback the next time I used Ebay, now I am compelled to not do that.
@sleepylittlerose (1648)
• United States
17 Feb 10
This sellers wording was completely wrong and I can understand what you are feeling. Had the seller stated it as "If you have recieved your items and it meets your expectations, please kindly leave me positve feedback as I have done for you. And if not please contact me immediately so that we can resolve any issue you may have." Then things would be a lot different. I know when I receive a message stated the way I put it I usually sign right on and send feed back; but the messages like you get I often ignore and give feedback when I get around to it.
@sedel1027 (17846)
• Cupertino, California
17 Feb 10
Yep. I feel like this seller has no excuse for being rude either. They have many sales under their belt and 100% positive feedback. bad customer service if you ask me.
@haniku17 (112)
•
19 Mar 10
Positive feedback is very important in eBay. I can understand why she wants it so badly. I don't like the way she asked you though. That is not very polite.It sounded like you owe her something. If ever someone forgot to leave feedback on mine, I would send an email but I would ask if very politely.
@fineartist (1217)
• United States
18 Feb 10
I am an ebay seller, and I don't think it is rude to ask for feedback.
But the email you received from your seller has an angry tone to it. I think it is rude to "demand" positive feedback as seems to be the case in the email message you received.
When I ask for feedback, I try to be as nice as possible. I don't ask for feedback, all that often, though.
[u]Feedback is extremely important for ebay sellers, now more than ever.
[/u]
But, it is important for sellers to make requests in a professional manner, without emotion.
Have a good day!
@theonlyone123 (451)
•
18 Feb 10
I think the way that seller phrase his sentence is kinda rude. If the sentence sounds like this:
"Would you be kind enough to return a positive feedback if you are satisfied with our service"
or something similar...If I received an email like the one you got, I will leave a negative feedback on that seller and never buy form him again.
Cheers.
@homeshoppers (6166)
• Philippines
23 Feb 10
seller have the right to ask feedback coz it will helps them a lot for other buyer to trust them. but if they forced or insist a positive feedback then its up to you. if you think that theres no problem with the transaction with the seller then go ahead give them positive feedback. but if theres a problem then dont also be afraid to tell the truth and give them negative feedback so that other buyers will know.
@warvial (1146)
• Singapore
18 Feb 10
I would say yes it's rude and you have mentioned the reason behind it. I am an ebay seller myself and thus, ratings are quite an important factors especially for attracting potential buyers. I don't email my buyers to request them for ratings after sales and thus, my ratings aren't really impressive. And as a buyer, after I bought things and received such an email, sometimes I ignore them. I rate them only if I got a very good service or when there are times where the seller is so persistent and I just give a good because I did indeed received the items.
@flzabala (42)
• Philippines
17 Feb 10
It is not rude for a seller to request a positive feedback, but he can try only once and the wording should be done in a nice manner like "if you have received the item in good condition please leave a comment or feedback. Thanks". Now that sounds like the seller is interested in knowing your say about the item more than a positive feedback. A buyer is not obliged to post a positive feedback even if the seller post something and wants you to return the favor. A buyer is not even obliged to post a feedback if he does not want to. A seller has no right to request for a positive feedback or any kind of feedback for the reason of returning the favor. If the seller is confident in his business, he would not need to request for a feedback. The customer will come back for business if they are happy of their purchase.