Those telecallers, how do you tackle them?

@vandana7 (100527)
India
February 26, 2010 1:03pm CST
My poor papa, he is 75 years old. He sleeps less in night time, and more in the day time. More often than not, it is while he watches those sob stories that our television serials are all made of. Just then, somebody is kind enough to make him feel important by waking him, and telling him would you like to buy an insurance product, a 10000 INR per month will give you 20000 in 10 years. :) Intent on resuming his siesta, he tells her he is 75 and therefore not eligible. But is she persistent. She next asks for my mom. Still he patiently replies, she is no more, and he doesnt need one. The last one is how many children do you have, are they working, I have a product for them as well. That can be annoying. :) Do you know how to tell such people not to call at home, or if they do, they should choose better hours. My father tends to become irritable after that, and remains in that frame of mind for almost the rest of the evening. If it was one day once in a while, it could be understood. Such calls are almost once in 3 days now!
5 people like this
17 responses
@livewyre (2450)
26 Feb 10
In the UK, you van register your number with an organisation that puts you on a list,reputable companies know they have to check this list and can only ring you if you are not on the list. When a random comapny rings, you ask them who they are, and who they work for, then you sya 'you DO know you're not supposed to ring this number, and you can be prosecuted for it..?' they usually hang up at about that point. First off - ALWAYS ask who is calling and take the time to make notes so they know you are writing it all down - don't answer ANY of their questions (even who YOU are) until you are perfectly clear on who THEY are. Even then, take control and don't answer any questions that you don't want to, after all they called you. I often don't even take calls from my bank.. they will say 'hello is this Mr.....' 'Yes....' 'Hi this is so and so from your bank, we would like to discuss your account with you, but first we need to check that you are Mr....' 'Uh Huh' 'Yes, can you confirm the second and fourth number of your PIN?' 'No - why would I?' 'So we know it's you' 'I don't care whether you think it's me, you rang me, I didn't ring you...' 'Can you confirm your date of birth?' 'Nope' 'Errr OK then goodbye..' 'goodbye'
1 person likes this
@livewyre (2450)
26 Feb 10
van??? = can...damn keyboard..
1 person likes this
@livewyre (2450)
27 Feb 10
I never reveal anything over the phone (someone once tried to open a bank account in the name of my wife and I...), if the bank want to get in touch they can write to me or send me an email. We are quite 'hot' on spam mails and calls over here,any reputable companies just wouldn't call you out the blue, (the same as they are restricted from sending you emails unless you registered specifically for them). Can you get him a phone with caller ID so he can just screen the callers he doesn't know and send them to ansa-phone?
@vandana7 (100527)
• India
27 Feb 10
Wow livewyre, you sure have a way to take calls. :) The problem is we dont have any laws out here that allow us to restrict such calls. So we are forced to endure them, whether we like them or not. Secondly, the calls are on my father's mobile. My father has his friend circle - mostly his age group. So they could need help sometime. That is the reason they keep their cells on most of the time. Thirdly, the numbers were originally - and foolishly given by us to the banks. Now, the bank has shared it with its sister concern, and this company has apparently shared it with its franchisees. So it is too much of a process for prosecuting them. :) Thanks for sharing your way of tackling such calls. :) It would certainly send the phishing geniuses out of business.
• India
27 Feb 10
yes vandana, when I get a call from someone about a policy or anything which they want to sell, they start telling the good and bad of the policy or the product without knowing that I am busy or not ready to listen to her/his ideas on some product. i also used to feel like using a harsh word for them but I do realize that they are doing their job that pays him for calling peoples. The worst thing is that, when you say I am not interested that will come back saying that why are you not interested? I think that they should ask the person if s/he is ready or available for the talk and then only they should explain the things. This will save their time and the person they are calling will behave like a good boy :)
1 person likes this
• India
28 Feb 10
True, banks are acting very irresponsible these days, they share our contact details to many other similar agencies. I have also registered my number on "Do Not Disturb" still I get calls. I am thinking om taking some actions if got irritated.
@Hatley (163776)
• Garden Grove, California
26 Feb 10
vandy get your dad on the dnc list that prevents telemarketers from even phoning him at all. I do not have an answering machine here, so I have to stop typing, get my cane and hobble across my room to the phone, just to hear a telemarketer try to fix my credit or sell me a health plan or change my time share, which incidentally I do not even have, or save the equity on my car, again which I do not even own, and this crap I have just wasted time on? I need some way to get rid of them too. I am 83 and do not need this crap at all.
1 person likes this
@vandana7 (100527)
• India
27 Feb 10
Hatley dear, we dont have a DNC list out here. Answering machine is fine with landlines, not with cellular phones. :( And fjaril is right. You have the right way to express such feelings. And fjaril, I can really understand what she feels because I can see it happening to my papa.
@jersey86 (1348)
• Philippines
26 Feb 10
that's really disgusting, why not ask the caller's name and company so you can report it to the authorities. They should be sued for doing it they are not inhuman to bother your father. and also if they call back ask the caller to put your number in the DNC list so they will not call you back. Tell that to your father it might help.
@vandana7 (100527)
• India
27 Feb 10
Hi jersey, out here, laws are not that stringent. Moreover, these are franchises. So, the main company will just shrug it off, and the franchisee will just offer a letter of apology. Been there, done that, kind of thing. DNC does not exist in our country. :(
• China
27 Feb 10
2 Possible ways.. 1. Get the callers number, and submit it to your network provider and at the same time report a complain in consumer protection. http://ncdrc.nic.in/ Infact there is a well defined law, but legal affairs can kill you for that matter. 2. Ask that caller that you are interested and like to meet and give wrong address or trouble him more than he does to you in or the other way..
1 person likes this
@vandana7 (100527)
• India
27 Feb 10
Hi havenseven, thanks for trying to find a solution. I wish we had that kind of law out here. We dont. And as you already pointed out, legal affairs can be quite a handful. As to your second suggestion, I would love to do that, especially since many of them are inclined to be impolite. But then the thought that they have stiff targets, and possibly responsibilities makes me polite. I wish they'd interpret politeness exactly as such, and not presume they can act smarter. :(
• Philippines
27 Feb 10
Hi vandana, Good day to you. Telecallers can be annoying. They can be unreasonably persistent. Your Dad does not need them to interrupt his nap. I'd hang up on them if after being polite but firm, they still go on and on. And you know what else, they call when you're serving dinner or taking a shower when you get home from work. There calls always come at the most inopportune times that you'd feel like screaming, "Leave me alone!" I enrolled myself on the "do not call list." After a week, the calls stopped. But, I still use my answering machine to screen calls. Those telecallers are trying to make a living, I understand that. But, they have no right to make a hell out of our lives. Have a happy and "call-free" day. :)
1 person likes this
@vandana7 (100527)
• India
27 Feb 10
Exactly. I keep wondering what they do before 12 in the morning! Why do they call up around 3.30 or 4, when dad really gets into his sleep. :( Some call in the mornings as well. But if they all called in the mornings, between 10 to 12, it would be much better. That way, we dont have to be rude to them. :)
1 person likes this
26 Feb 10
I have the same problem, they drive me nuts and won't take no for an answer. http://www.mylot.com/w/discussions/2261302.aspx
@vandana7 (100527)
• India
27 Feb 10
Hi recycledgoth - me too. I patiently answer whenever they call up. This is because if I dont, they will invariably call up my father. Problem is many of them call up my father, even though I explained that we dont need any insurance. Ours is a patriarchal society, so they dont expect my decision as final!
@pergammano (7682)
• Canada
27 Feb 10
I truly, truly do feel sorry for your dear Papa...and have one HUGE pile of resentment for telemarketers. I know, they are just doing what they are paid for, BUT gee whiz...the peristence, almost to the point of ignorance! I don't know whether your Papa has Call Display...and I am ONLY saying this works for me...as it got to the point where the numbers were recognizable. When I could see that it was a Telemarketer...I would pick up the receiver, and just keep pushing the # sign....DO NOT ANSWER...just push the # sign consecutively for about 10-15 times, then hang up. Apparently, it jams the computer that makes these calls automatically. SO FAR...SO GOOD...I have not had a repeated #. It may work in your system..OR may not...but it is worth a try...and costs nothing but a little time. Take care...and Cheers!
@vandana7 (100527)
• India
27 Feb 10
Yes, persistence is so irritating. What more, out here - at times they call on landline - and ask for my father, when I say he is not at home, they ask me for his cell number - when I ask why - no it has nothing to do with you, we just want to talk to him is the way they reply. Ours being a patriarchal society, they dont accept that the lady's opinion matters. :)
@bhanusb (5709)
• India
27 Feb 10
Insurance agents are like leech.It is very heard to get rid of them.
@vandana7 (100527)
• India
28 Feb 10
Exactly. And they whip the employees with the scare of job loss, so that the employees have no other choice but to pester people. :(
@sulynsi (2671)
• Canada
27 Feb 10
*sigh* This is a difficult situation. Generally, the people that call are working folk like you or I, just trying to make a living. They probably hate their job. My job is not to make them have a worse day than they likely already have had. I can dislike something without making myself disagreeable. I had an individual just last week who rattled on, like a television commercial. I allowed him to "do his job" for about 2 minutes and then I had to say, I'm sorry, but could you please get to the point? He didn't, but kept on going. I had no choice. It was either hang up the phone or be stuck standing there. I just hung up. NO nastiness, no rudeness. When people call me about charitable donations, I allow them to speak then explain politely that although I'm sure that they are sincere, I make it a policy not to deal with any phone solicitations for money. Occasionally, I explain that I have a budget for charity, and I have two charities that I have researched and that I trust and unfortunately are all I am in a position to afford.
@vandana7 (100527)
• India
28 Feb 10
Hi sulynsi, this is how it is. My father has been so irritated about it. And it is but natural because he doesnt get to make up that loss of sleep! When we are younger, we can withstand it. But as we grow older, we do get more tired. People should learn how to be brief when marketing something. The same thing could have been said in three sentences - I am *** from *** insurance agency, we have several insurance and retirement solutions. Would you or any of your family be interested? - Now - if I am interested, I would say yes! If not, no! Prolonging it beyond that doesnt make sense! Selling it product wise doesnt make sense. People are only going to run away in this age of information technology!
@umadper (947)
• India
28 Feb 10
hi,vandana,i too was a victim for these type of calls once upon a time,but not now......based on that experience i decided to say NO..NOT INTERESTED.. for the very first word come from those telecallers,what ever the importance it may be.If the is so important we can contact them later if we are rally interest....
@vandana7 (100527)
• India
7 Mar 10
First thing is my father gets too startled and is barely able to make anything out of what the telecaller is saying! Then, he realizes it is not his friend or acquaintaince. By that time, his sleep deserts him. Now, he patiently tells the lady - look I am 75 years old. That should be a good enough sentence for the caller to apologize and quit. If they do, then chances are that he would be able to sleep again. Instead, they start asking about me! By the time, my father starts getting annoyed.
@Ladyslipper (1327)
• Philippines
27 Feb 10
I am a type of person who knows how to respect other people and because of that I also want to be treated the same way. If I would be your father I would tell the caller say No politely. If the caller still insists I would tell her politely again that I'm not interested. If she still pushes for it then I would tell her that it would be nice of her not to disturb me as I'm resting and that it's so impolite to force something to someone who is not interested at all. If the person would still not stop I would hung up on her. I don't care if it's impolite. She is acting the same way so why be nice?
@vandana7 (100527)
• India
27 Feb 10
You just defined my nature. :)
• Philippines
26 Feb 10
Hi vandana7! I used to work in a call center. But not the telemarketing type. Purely customer service. I understand your concern as I received a lot of complaints from previous customers about how annoying telemarketers can get. Just a suggestion, you could call your phone provider to at least probably make your number in private, or you could could get a machine that would screen incoming calls. :)
@vandana7 (100527)
• India
27 Feb 10
Hi rockstarkooky, these telecallers are smart. They call on mobile. Cant connect them to answering machines, so they cant be screened. Nor can I ask the phone provider to make the number private, because the numbers have been given to a bank, whose sister concern has shared them with their franchisees. There is no law against this as of now in India. Or may be I am not aware of any such provisions. Thanks for your advise. :)
@Kate1950 (35)
• United States
27 Feb 10
The only way to tell these people not to call anymore, is to ask that your number (or that of your papa) be put on their "do not call" list. They have to respect your request. Also, there is a do not call registry that you can go to on the web, and register your phone number. This stays in effect for a period of 5 years. This stops almost all of the telemarketers calls. The only ones that can still call will be the ones from charities requesting a donation. You can tell these people that you keep your donations limited to local charities, and you would rather they didn't call again.
@vandana7 (100527)
• India
27 Feb 10
Hi kate, we do not have that "do not call" list system in our country. And this is a mobile phone, so I cant even get it on answering machine. :( Hopefully, soon enough some laws will be passed that will take into consideration such problems. Thanks for the suggestion anyway. :) Have a nice day. :)
@gabs8513 (48686)
• United Kingdom
26 Feb 10
I get angry with these calls to specially in the evening I think they should be stopped to call after a certain time it is so annoying when you are settling down for the evening I put the Phone down now also my Number is not listed but I do still get some coming through Tell your Dad to just put the phone down Also here in the UK you can register your Phone with a Company that will stop these calls coming through so look into that for him to
@vandana7 (100527)
• India
27 Feb 10
We dont have such facility in India as yet. Hopefully, a few people will raise such issues. The problem is they are somehow linked to banks. So if we stop them, we wont get communications from our banks either.
@yugasini (12893)
• Secunderabad, India
3 Mar 10
hi vandana madam, if he is active and know English,why don't you teach him simple computer use and net use and introduce him to mylot,where he can do all things,only if he is capable with English,if not you have to bare with him and watching his activities,how about your mummy?have a nice day
• India
11 Mar 10
hi vandana i understand the pain, a senior person like him, suffering from BP is sure to feel disturbed, well does this call come to his cell phone, from where the caller got that number? just give him a new sim, it may be solved, the insurace people are too wise, they lick your palms till you buy the policy, if there is a claim the hide their tail, thanks for this post bhuwan