Undercover Boss is Very Entertaining !!

I completely agree with you! So many times, upper management has no clue as to how their customers are really being treated or even how their employees feel about their jobs and the company. I know that when I am not getting the service I need from a person in customer service, I will escalate it and so often have been apologized to and told that my request was reasonable and within the scope of what the cust service rep could have done. So it shows that training might be needed or at least an attitude change. So many times, the manager had no idea of how the customers were being treated until someone like me points it out. But what happens after I get my issue resolved, likely nothing since real change has to come from the real upper management. One of the CEO's, I'm not sure which one, made a point that he works with spreadsheets and statistics all day and he can lose sight of what really makes a company successful, the people who work there! Maybe it'll be abit of a wake up call to other major corporations that they should think not just about the numbers but the people behind it all. Thanks for sharing! Take care!

Yes, I just was able to see the one on Waste Mgmt since I have cable on demand. I was amazed how fast folks were supposed to be able to grab items on that conveyer belt before it went onto the next step. He was terrible at it, but then again, I am sure I would be awful at it too. He really tried hard and treated everyone like regular people, not standoffish at all. It showed alot of his character how well he took being put down for not being able to do some tough yet vital manual labor. The fellow that was in charge of him while he was supposed to clean up the trash from that hillside was amazing! I have now added it to my favorite listings so it'll tapee each new one. I think what was amazing is how genuine and humble some to the CEO's were. Yes, they lived very very well but they didn't have snobbish attitudes which was refreshing. I also think that the Hooters fellow should have been fired since he was a real liability for a hostile work environment lawsuit but maybe eating some humble pie will turn him around. I am fairly certain that he'll be very closely watched and terminated if need be. Overall this show is refreshing and unique and I really like it. Thanks for sharing!! Take care!