Is that a game?

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A man who worked in faith and lived all his life confessing the positive every day,once sent some documents through a registered mail,and a tracking number was issued to him.After 24 hours,he tracked the mail and saw that it was already delivered to the office.However, when he called the said office,they denied receiving it,though the tracking read that the mail has been delivered and it was actually signed for.After a while,the company that sent the mail came in to the situation and promised to send a proof of delivery,but he waited for another week, but the said proof did not come.Would you rather join the group of people who think such a practise is a game, or do you think the company did not respect the contract signed with you to deliver the said document,or do you think this Office should be held responsible for this missing documents?Your contribution will be appreciated.