my acer laptop restart itself

Philippines
April 9, 2010 12:45am CST
hey guys have problem with my acer laptop, i just bought it three months ago then just the other day after 5 hours of using, my laptop restart itself until now, i already scanned it through an antivirus software but the problem still persisting, do u know what's the possible reason why it shutdown or restart itself?
6 responses
• Philippines
9 Apr 10
Possible problems: a) Virus b) Computer itself 1st of all, I want to know what antivirus you are using.Trend, Kaspersky, NOD are one of the best now in the market. Kaspersky is known to detect those trojans and worms easily. 2nd, It could be computer problem or defective product check if your warranty. Bring it to the shop and have it checked if its a problem with the hardware. 3rd, Reformatting could be a solution. Back up your files and reformat.
@ghieptc (2522)
• Philippines
9 Apr 10
Hi joedollarhuat is right. Try his suggestion. It worth your time! If it doesn't work,Have some technician that will check your computer problems so that there is no waste of time to trace the real problem of your computer.
• India
12 Apr 10
Is your power has earth connection. If you don't have install it as quick as possible. If you do not have earth, the system will suffer with static electricity. and it reduces the life of your power systems of your laptop. also it reduces the overall life of your laptop. Since your laptop is a new one, the possibility of failure in the hardware is very less. restarting of system because of virus is not so popular. so the possibility for this also too low. These viruses can be healed or removed easily, In case of virus problem, you won't get restarted immediately, you'll see some symptoms. like the system shutdowns with some error and then start again. The instant restart as if you pushed the restart button is likely to be some hardware part problems and power problems. Overheating problems are more common in summer times. Consider all these things. Good luck buddy
@piya84 (2581)
• India
9 Apr 10
I have encounter this problem few times and it may be due to over hating.Is he using laptop continuously?Is he keeping it on closed surface?There is this fan below it make sure its working otherwise it may go down suddenly due to over heating. Other reason may be a virus.Upload a good virus scan.One more problem can be a there this file in PC ,if you delete is by mistake or if virus messed up with it ,computer restart itself automatically after some time. I have faced it few time.
@ctrlor (76)
• China
9 Apr 10
hi,friend , i think you need to reinstall the system , because the viruses cannot be scanned by the many kind of the antivirus, of course, it maybe is the hardware problem ,but it is so little.........
• China
9 Apr 10
According to your description "after 5 hours of using", your laptop may suffer a cooling system failure. An improper design of the motherboard or an independent graphic card accumulates heat inside your laptop thus your CPU or GPU gets overheat so it shuts down to prevent further damage to the laptop. You may need to install an additional cooling pad to your laptop.
• India
11 Apr 10
First thing to do is the break down where the issue is , we need to find out if it is a hardware issue or an o/s issue. Go to the system bios and leave the PC there, if it restarts in bios, then it is a h/w issue, take it back to the vendor for a repair or replacement. If it is a windows problem, the quickest way to fix it is do a quick format and reinstall after backing up the data......