Respect..that's all she wanted...

well if yur sister got busy when she had to be attending the customer, then obviously somebody had to attend to the customer's queries right! but when she was back, she should have taken up the situation and told her friend politely to back off. that way she would have got the credits !

Its inappropriate to even try to steal someone's customer unless you yourself tell them that hey can you please assist the said customer? In the situation where in your sister got snatched of this customer i think that old hag really wants to get this customer by hook or by crook lol .Your sister at least needs to talk to her and explain to her what happened so that next time that other girl will be aware that your sister is watching her. Yes its a matter of respect for each other and thats what that co worker of your sister lacks

This could have been worked out a lot better.Before your sister had left if she had told the customer to wait for a couple of minutes I bet the customer would have obliged and there is no reason for the other rep to step in. It was really bad of the other rep to take advantage in such a situation.She could have helped the customer and at the end of the day given the credits over to your sister and hence being a good person.But that is the way things are now.Survival of the fittest.No matter how good people are and want to be the animal inside somehow finds a way out.

If that happens to me, then i would still forgive that co worker of mine, but will have to remind this to our superior that we have rules to follow, it will be upon the discretion of the manager who is going to merit the sales. Although I can say to your sister not to worry because there are so many fishes in the sea and that the co worker who did that to her will also be getting what she deserve (karma). Besides, you said that it was a long time friend, hmmm very competitive environment though, but still, keep your focus on what you do. Always do good to others even if they do you wrong. God will still be in favor of you no matter what happens. Happy Mylotting.

For the fact that everything has been countered and approved, then she can do nothing to undo what her friend did. However, the incident will surely serve as a lesson to her not to trust anyone. As you can see, the friend knew so well that it was her costumer but still that friend chose to do such thing. I bet she did it with the intention to compete and she was aware that it would lead into an awkward situation between them. The inappropriateness of her actions would only show what kind of person she is or may she has not fully understood what the word "ethics" mean.

That was wrong and unrespectful. the friend should've just stood back until your sister was called. it's much respectful than blocking your sister from the start. and she clearly didn't follow the rules. your sister was already attending to the costumer so the friend had no reason to butt in but she did. it really appears to me that it was intentional. was the friend running short on meeting the quota? well, even if she's desperate, that's still not a reason to screw a friend like that.

Well for a start I would have very nicely told her that it is ok I was serving the Customer If my Manager would have called me I would told the Manager that I was in the middle of serving a Customer so could they please wait till I had finished serving the Customer, I would then have carried serving the Customer and once the Customer was Happy I would have gone to see the Manager, after that I would have words with the Co Worker and asked her not to interfere please when I am serving a Customer

As a student, my daughter works part-time in a clothing store. She has a similar problem with one of her coworkers. My daughter circulates all shift, throughout the store, and her coworker tends to hover near the register. When my daughter first started, she would take her customers' items and place them on the counter to check them out when they were ready. Several times, she returned and her coworker was at the register, taking the sale. She had done NOTHING for the customer, except for accepting their payment, but got credit for the sale. The staff in the store do not earn commission but they DO have a sales quota to meet each day. So, my daughter was having to work extra hard to make up for the sales she "lost" to her coworker. She took some positive steps though... she reported to her boss about what was happening, only to find out that other staff had also reported the same coworker taking their sales... and she also learned to walk the customer to the cash when they were ready or not to leave their chosen merchandise unattended. She would loudly and clearly state to her coworker, by name, not to handle the sale because she was tending to her own customer. Unfortunately there are people that will always play these games... I hope your sister can also take some positive steps to ensure that her coworker no longer gets the merits your sister earned!

I'd say at first glance that that what the co-worker did was very unethical, unless your sister asked her to take charge first since she was called by her boss. If she did this to me for the first time, I'd call her attention and talk to her in private about it. She may resent it but it is better to let her know that I didn't like what she did so that she won't do it again. If I will let her pass on me on this one, there's a great chance that she will do it again thinking that it is just ok with me to grab my customers and take credits for the efforts I've put on to my work. Have a great day and welcome to Mylot, Irent.:-)

That was wrong and unrespectful. the friend should've just stood back until your sister was called. it's much respectful than blocking your sister from the start. and she clearly didn't follow the rules. your sister was already attending to the costumer so the friend had no reason to butt in but she did. it really appears to me that it was intentional. was the friend running short on meeting the quota? well, even if she's desperate, that's still not a reason to screw a friend like that.

well the co worker of your sister didn't respect your sister at all and the fact that they are friends for a long time then just for merits it's wrong to do that merits for friendship what a mess that friend of your sister is