Did you ever complain when you were in a hotel?
By ttzhu111
@ttzhu111 (51)
China
April 24, 2010 11:03pm CST
Hi,friends.I was a staff in a newly built hotel.Our customers is from various contries for attending shanghai expo.Our guests often complain about the air conditioner problems,for example it doesn't work,the temperature is not high.Sometimes it's the problem of floor drain.But the guests are mostly polite and patient.So sometimes when this kind of complian comes again,we feel so much sorry.Did you ever meet this problems?
1 person likes this
4 responses
@ttzhu111 (51)
• China
28 Apr 10
Good morning,ifa225.The problem you met happens in our hotel is frequently.We often call our staff of engeering department to fix for the guests.
In our hotel,before the guests move in,they sign contract with the sales department,so it's a little complex and difficult to change a new room.
Have a nice day,ifa225^_^
@nanayangel (7879)
• Philippines
27 Apr 10
Hi there TTzhu!
Well, I used to work for a beach resort here in the Philippines and we always meet problems like that. Most often, there are guests who would always ask for discount and sometimes, they would ask for too much. Also, some people would demand to use the videoke machine when there's a power interruption which we should not allow because the generator is being used and that as much as possible, the usage of power should be limited to lights and air-conditioner, refrigerator if the room that has one is occupied. There are also those who refuse to wear proper swimwear.
There are lots more but everything can be worked out if we calmly talk about it and work towards a resolution.
@ttzhu111 (51)
• China
28 Apr 10
Hi,nanayangel,thanks for your respond.
I was also caught in such situation as you mentioned.
Our apartment hotel is set up by seven buildings.Some buildings are a little far from the main entrance.But in my point of view,even walk to the farest builing only cost around five minutes also.It's good way to exersice.^_^But many guests would rather call us to receive them instead of walking.
Especially in those busy days,our electric car is extremely busy.Some guests even complian us.
Have a good day,nanayangel^_^
@cheongyc (5072)
• Malaysia
3 Jun 10
When I found some facilities or electrical appliances in the hotel is not functioning well, then I will call the hotel's desk to get their help to fix it. If the pillow or the bed is not in a clean condition, I will call the house keeping staff to replace it with a clean one. But of course, I will pay a reasonable tips to the staff who attended my problem.
@umadper (947)
• India
25 Apr 10
hi,mine is a touring job and i used to stay 15 days in hotels per month..of course medium to star hotels based on availability of hotels in that town.Initially i used to get serious on staff,but later on i understood the problems of workers also...now i used to give tips to them...
@ttzhu111 (51)
• China
25 Apr 10
hi,I agree with you.sometimes the trouble is the worker also.In our hotel some staffs are not so good in english.They often misunderstand customer's require.So it's really the point.We staff need to imporve us not only in the service skills but also in our language ability.^_^
