difference between (product support or customer service) representative..

Hi Nehmer, I was once a product support rep( tech support agent) Both Customer service representatives (CSR) & product support representatives (PSR)are call center agents.... -there are 2 distinct types of call center agents -Inbound (waiting for the calls)& outbound(calling the customer themselves) -CSR are both inbound & outbound -they focuses on giving services like sales,information to the customers calling about the account they handle outbound- they try to call potential customers who might avail of their products. PSR or TSR - they are all inbound ; waiting for calls from customers who are members of their accounts who are having technical issues or problems with the products..like computers,phones,televisions..they help or walkthrough members in solving the problems they are having and their goal is to make the member very satisfied with the service to have them patronize or continue to avail the service... hope this help...have a great day!

hmm... the customer service representative is the one who's dealing with papers and administrations for their customers. They're the one who helps their customer start from the registration untill they closed the customer application. As for the product support representative is more likely a Technical Support for the product. They're dealing with the technical issues like if i give you an example, how to setting an internet modem, how to install an internet in the customer's house, or something like that. And also, if the customer having problems with their internet, they will complain it to the customer service representative, but the one who will fix it is the product support representative. hmm..i hope i'm right though. I've been working as both ;)

Hi nehmer..Having worked in many call centers, I believe that when they refer to "product support" they are talking about tech support. ie - Your computer is not working properly or your cable service is not performing, you call product support and get a tech that typically walks you through the "fix" process. This differs from customer service as it is a more specialized person. Customer service takes the call, finds out whats wrong, sends you to tech support. This has been my experience anyway. Of course i could be wrong, but think this is what they are looking for. Hope it helps J

Customer service is usually the person that takes the order, processes it and can give your tracking information on the item. Product support is usually the people that know the more technical information about each item. In some instances this person may be one and the same.