Lets take the time to complain about our crappy jobs..

I corrected a customer last night he was like you people and I said heyy im not the one who did this. Personally, they give us a lot of lee way to make our own business decisions, so I am able to fix alot or compensate for a lot if the customer gives me the time to even offer, butif theyre going to yell at me straight off the bat, its not something i want to offer. What gets me is people saying, theres no way i went over i never talk that much. Yah, try calling in to a electric company saying, sorry i didnt use that amount of electricity, you have to credit me back.. NOOOo thats not right. I didnt mind the job at first but im starting to lose my patience (not to mention hope in huimanity) the other night i had a caller that sounded so violent and was yelling at me and i ended up crying becuase he sounde dlike an axe murderer. My friend had it worse, her customer was pleasuring himself yelling her name, and the supervisor refused to let her hang up or take over the call they made her stay on. It has its perks, deffinately, it was a quick job to get, steady pay. But we deffinately dont get paid enough to sit through that abuse thats for sure

worse part is for my friend, the supervisor took her aside after and instead of apologizing had said, i heard your thinking of quitting, are you staying or going, you have to tell me now. I think she expected for ehr to say im going and to walk out or something but thats not what happened. She might take legal action or go to job board for how bad she was treated for that. Personally, I do like customer service, I worked in retail and that I loved. Probably becuase it didnt require me to spend super long periods of time dealing with people like I am now, Its just starting to make me lose hope in humanity sometimes. Its hard to believe there are people that rediculous out there sometimes.

I hope she does take legal action. Yeah customer service is an easy way to start hating people in this field but at least we can roll our eyes or flip them off lol without them seeing. I am always amazed at how many down right hatefull people we have in the world.

currently have an interview elsewhere today, but I dont know what my chances are, they are hiring alot. At this point in time Im ready to take anything. Im not about to waste my summer at 10 hour shifts to a job that I hate and miss out on everything. Lifes to short for that! Im glad you know what Im talking about though, nothing makes me more mad than a yelling customer is a customer who was lied to/treated badly by a previous rep, and is giving me that crap for it lol

i recently stopped working at a call center and i agree with what you said, if people worked there eyes would open. its amazing the kinds of people that call in and the audacity of some people to demand things that they shouldnt have. that job made me hate people. all day it was yelling and complaining. no matter how kind you try to be some people will think you are talking down to them, not listening, dont care, or just useless. its awful. i worked there a bit over a year. for where i am, the pay was good. it was over minimum wage and i didnt have to work full time to get a full time sized check. i was forced to sell to customers who no longer wanted anything to do with us. and they'd yell at me. or i would have people calling that were crying because they were so frustrated with whoever else they called before they got to me. i did also get those people that pleasured themselves while on the phone but i was allowed to hangup and was encouraged to get the most info about those people to prevent calls from them. if you're still there, congrats to you . definitely not an easy job.

lol yah, that explains why their is such a turnover, people just sometimes get up and walk out

oh wow...now i can definitely appreciate what you must be going though...

Thats what I dont get. If you stop yelling for one minute, Ill let you know what I was going to do for you. Like my company lets me make decisions as I want to, i have a lot of ee way to make customers happen becuase in the long run its better to keep them and give stuff away then to have them leave us completely, anwaysy. After a few minutes of yelling anything I was going to do for them is out the door. Why would I want to make your day better when you just made mine unbeivably worse. Its a bad way to see it sometiems but its how it is. If one customer can put a downer on someone, imagine like 30 a day doing it, like no human is emotionally able to go through that abuse. I sometimes wish I was back in retail so they could atleast see how mad i am by facial expressions, where over the phone since I cant tell them I am they would never know lol

it takes a toll on your health, i know people say never bring your job home with you, and I dont normally do, but in this case its hard. If your getting calls and yelled at all day and the last call of the night was someone yelling, its hard not to take it home with you. The stress that goes into a job like this (especially with mine, we have rules that say we cannot hangup, customer is always right, have to call them back when they hang up irate) makes it stressfull as its out of your comfort level and you cant stand up for yourself. Its not phsyically hard, but sometimes the mentally and emotionally echausted part is even worse then phsyical exhaustion