Unknown Paypal transaction
By krischine
@krischine (269)
Philippines
June 18, 2010 12:15am CST
I feel bad today, I receive an email from Paypal Service from a merchant. She was asking me to pay the item that cost $120. Oh my God, I don't even know the person and also I did not purchase any item from any company. Why should I pay her? I don't have the item nor I did not order it from her. I feel so frustrated because I just withdraw my earnings from a PTC site last night through my Paypal Account and it is my first time to withdraw my earnings. I'm afraid that my money there in paypal will be deducted due to the request for payment of that merchant as I mentioned. So I send a message to the Paypal service about my complain. They replied back to me and it says that I must file a complain in their resolution area and it will took 30 days for the final decision.
Do you have any experience like this in Paypal?
3 people like this
9 responses
@skysuccess (8858)
• Singapore
19 Jun 10
krischine,
In the first place, the money in your Paypal will not be deducted as long as you do not authorize payment.
You may take up with Paypal if the merchant has billed you in error, all of which will take time to clear.
Just follow up with Paypal with regards to this merchant's billing.
1 person likes this
@krischine (269)
• Philippines
19 Jun 10
yes you are right, Paypal staff are so accommodating in entertaining their clients about this kind of problem. They told me not to worry about my money in Paypal for I did not allow the merchant to pay for their request for it is not authorize.
1 person likes this
@blackflorinel (475)
• Romania
18 Jun 10
yes i had about global domain , i dident whant to stay whit them any more but thei charge me 10$ a month so i closed my account but thei steel sent payments to paypall so i ask paypal to stop payng them , afther that thei refund my account whit al my money that has ben sent to global domain, paypal its a right company ;)
@krischine (269)
• Philippines
18 Jun 10
Yes, I have read their terms and conditions in PAYPAL, if there are complaints about failure of transactions they will refund your money at your account.
@krischine (269)
• Philippines
19 Jun 10
Hi perbike, Thanks for your response. My Paypal account is not an auto paid system, They inform me if I want to pay the payment request from the merchant who I did not know.
@Hatley (163776)
• Garden Grove, California
19 Jun 10
krischine I did not have that in paypal but did in ebay where this person insisted I had bought some two hundred dollars worth of stuff and had not sent my check so I went to the head people in Ebay and they tracked this down and found the idiot had used the wrong address and code and it was just an error instead of Tustin Ca it was to a PM hatley in Tustin Colorado, so that was straightened out without my having to pay any money for something that was not my purchase. the person making the charge never even bothered to say he was sorry either. Maybe you talked to the wrong paypal service, ask for a counselor or whatever they call themselves and tell her your story like you told us.I have had excellent help from paypal representatives.
@Hatley (163776)
• Garden Grove, California
19 Jun 10
hi krischine I am so glad it all worked out for you as thats a lot of money for someone to be fussing at you for when it was not your purchase at all. smart thinking on you part to go to the merchant. now its over and done with. good.
@krischine (269)
• Philippines
19 Jun 10
I send a message to the merchant who were asking for my payment of $120, I told her that I did not purchase anything from her and she must inquire to the PAYPAL service about it. I'm thankful, for I receive her response this morning and the merchant apologize to me for what happen.
1 person likes this
@laurahen (596)
• Canada
19 Jun 10
That's so strange! I've never experienced anything bad on paypal like that before. Hopefully it cleared up. As long as you are care about who you give your information to you can use paypal quite nicely. I think your money should be fine because you contacted paypal about the issue. For now you might want to withdraw your money from your account yet just to keep it safe.
@krischine (269)
• Philippines
19 Jun 10
Thanks for the response, yes you got it right I want to withdraw my money in Paypal as soon my problem in Paypal will be settled.
@bettydeng5 (1822)
• China
19 Jun 10
I once withdrawed my earning through paypal by twice,I didn't met the problem like you. Maybe someone made the wrong account, if you didn't purchase anything and don't need to pay this one. You can't disregard this email, it is a scam. Be careful.
@krischine (269)
• Philippines
19 Jun 10
Thank you for your comment, yes I disregard her request for the payment as what the Paypal staff told me. Also there will be a message to authorize the merchant to have the payment. Yes, I also thought it is a scam.
@Jacobus1919 (1683)
• Philippines
18 Jun 10
Well, I think your paypal got hacked or something. If you did not make the purchase then send a complaint or what they call it. Why do this? The merchant will be asked to provide shipping receipts to them to verify their claim.
@krischine (269)
• Philippines
19 Jun 10
Yes I did send a complain to the Paypal service yeterday, and also to the merchant informing her that I did not purchase anything from her.
@Jacobus1919 (1683)
• Philippines
19 Jun 10
Well, Goodluck on your complaint and Ticket. Hope it goes your way. Happy Mylotting.
@Savvynlady (3684)
• United States
18 Jun 10
If it isn't addressed to you by name, whatever that may be, then it's fake and if it's fake, send it to spoof@paypal.com and they will handle it. However, if it's legit with your name on it, then that's another matter. but from what you say you don't know about that.
@josechukkiri (3014)
• India
18 Jun 10
This is happening some times because of somebody's fault. Don't worry. Ignore it.
@krischine (269)
• Philippines
19 Jun 10
I'm glad that Paypal has an authorization message for their client, If I will allow the merchant to have the money or not.
@cupkitties (7421)
• United States
18 Jun 10
You sure that wasn't some scam email. A few years ago my dad had told me about getting a email like that and it turned out to be someone trying to get his account. Whatever you do, don't reply back to that email.
@krischine (269)
• Philippines
19 Jun 10
The email came from the Paypal service and I did reply to them and then they told me to file a complaint in their resolution. It will take 30 days for the final decision.
