Cyber-buddie or Cyber-phoney??? You tell me!

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I am not sure what to think right now. I feel betrayed and I am confused. You see, it's like this: I had this long time cyberbuddie. Although we never met in person, we chatted quite a bit through IMing. We met on a website forum and then became friends in facebook. Now there is a bit of a serious problem in my life which I have been dealing with for a while. To make matters worse, as a very shy and insecure person in the real world, I do not have many offline friends. And the few offline friends I do have are either unable or unwilling to help with my problem. So anyway, I got to know this cyberbuddie really well, or so I thought. We have been cyber friends for a little over 3 years now. In the beginning I only spoke about the positive things in my life with this cyberbuddie. Eventually, however, on a particularly bad day, this problem that I mentioned, came up. My cyberbuddie seemed very concerned and sympathetic of this problem. My cyberbuddie offered help. At the time they didn't just offer up names of resources where I could possibly get help either, but they offered REAL help. My cyberbuddie made it sound as if they would be personally involved in this help. Well, I didn't accept this help right at that time, but I didn't turn it down either. I said that I would keep their offer in mind and let them know if I needed it. My cyberbuddie then told me that if and when I decided I was ready for the afore mentioned help, just let them know. "I'll make one phone call", they said, "and we will pick you up and you will receive all the help you need"....Those were the exact words of my cyberbuddie at the time. Now the reason I didn't accept this help right away had to do with some personal fears and anxieties over part of the method of this help, but that isn't the point. The first time my problem came up and my cyberbuddie offered to help was at least one year ago. Since that time the problem has come up several times and has been discussed in detail. Each time, my cyberbuddie reminded me of their offer to help. I always told my cyberbuddie that I would keep the offer in mind and my cyber friend always said, "remember, anytime, one phone call" Okay, well, as of last night my afore mentioned problem got far worse. I finally decided that I needed the afore mentioned help that was offered. I waited to see my cyberbuddie online. I didn't see them and after a while I was getting tired so I wrote and sent my buddie an email which said that I was ready to take them up on their offer to help. Today I received a reply back to that email which basically told me call a certain organization and ask them for help. Which is not the same as the original help offered, in fact, I am not sure that it is any "help" at all. Further more, this person went on to say that they had to "defriend" me on facebook as our friendship had crossed a line....... WTF?!!!! I don't understand.....what freaking line?! All we ever did was talk, we never even met in real life! And after more than 3 years, they suddenly decide that our friendship crosses a line right after I ask for this "help" that they have been offering for at least a year?! WHAT?! I am confused and I feel betrayed! I would send an email back to tell this person that, but really, what is the point? It seems they have made up their mind already. I am confused, hurt and feel much let down. Do you think I am over-reacting?