The never ending Cell phone saga........This is rant #11002200330044005500660077

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SOme of you will remember back in June when I had a run in with the cell company. I had had a fiasco with the land line type phone company and had decided to go with the cell phone. Had never had one and thought that I would go ahead and trying it out plus I got a USB port so I could get internet. When I set it up I made it clear to the guy that I wanted one account. He said he couldn't do it then but when I got the product I needed to activate one of them and then call him and he could put it all on one account at that time. When I got them I activated one and called him . He wasn't there so i talked to another gal who told me the amount of GB's I had on the USB port and all the ins and outs and supposedly put it one account. Anyway, I had a certain amount of minutes and it just turned out that my granddaughter was using way too many minutes and I just didn't care for the plan. SO, I go back to the store and take their products back to them within the 30 day time limit so I don't owe the large amount they are going to charge you if you quit. The gal that helped me took forever to figure up my bill and apologized a couple of times because it was taking so long. I told her that was okay, just be sure to figure it all correctly and give me the FINAL BILL. Right? After two and a half hours she brings me the total. She has me even write out four different check so that each of them would go to the right place and all would be right. Fine, I did that. Okay, so that all I owe, thanks for your business and I leave the store thinking that chapter of my life is over and I will go back to cable like I had before and was totally devoid of any problems. The next month I get a bill from the cell company. Hmm? Probably just cycling through and I just ignore it. Next month I get another one. I set there and went over it, could make no sense out of it. I figured on a sheet of paper what each months service amount would be, added the restocking fee and even added twenty or so for those extra fees they always add on, and I go into the local 'store' and talked to the same gal and then the manager. He has his little notebook on his lap and goes over the two bills and looked at the bill online as well like he is seeing if they match. At one point I run through the list on the sheet and the total I have come up with. I ask him: Why is there an extra charge when I have added it all and what I have as a total is even LESS than what I actually payed that day when I brought the product back to you people and payed the FINAL BILL. He looked at the addition I had done, looked over the bills and said he honestly did not see a reason for the bill either. So he said what he was going to do was bring my balance to zero on my account, there would be no collections or anything. He showed me what he had done on his computer and told me if I had any problems or questions to come back and talk to HIM. So, I left thinking this was the end of it. Next month, yep you're right- I get another bill! So, this time I call the local store and talk to some girl that looks it up and says, nope, zero balance, Dont know why you would get that bill again. I asked her if she was sure. Oh yes, zero balance right there in front of her. So I hang up thinking it must just be that cycling thing and I just have to ignore the bills until it cycles through. Then the NEXT MONTH I get a YOU ARE WAY PAST DUE bill and I call the 800 number. Talk to a guy that says the same zero balance but he is in one department and he will connect me over to so and so who can check for sure and see if there are some other amount going on. So I hold on the line until this other gal comes on and she goes through and calculates the bill. She says can you hold? Sure. She comes back on and says YES. YOU DO OWE THAT AMOUNT. I told her I want to see an itemized bill showing me why I owe this amount. And I tell her my other experience. She says she will call the local store here and explain the situation and then I can go in the local store and have someone show me the itemization. Ok, fine. So I called the local store today. I just happened to get the guy that the gal had explained every thing to on the phone. I told him I WANT TO TALK TO THE MANAGER THAT ORIGINALLY TOLD ME HE WAS TAKING THE BALANCE TO ZERO AND NOT TO WORRY ABOUT ANYTHING AND IF I HAD ANY QUESTIONS TO COME BACK AND TALK TO HIM. Well, you know what I was told? Ugh, unfortunately he is on VACATION this week but if you come in the store any of us can help you. I told him NO huhuh I WILL WAIT UNTIL NEXT WEEK THEN WHEN HE GETS BACK FROM VACATION. So, my question to you folks is this: Would you even pay this bill? I want to give this manager guy the riot act and ask him the same question I am asking you. How can I trust them now? Are they scamming me? The only explanation they could give me on what I owe is from when they FINALLY merged the two accounts into one I wasn't billed completely on the one because it supposedly went over to the other account. Well isn't that their mistake? I do not feel that I owe them squat! What are your opinions? I am so enraged over this.