Just wondering ,whydo banks have so many teller windows when only a few are used

hi goldeneagle yep thats a great question, and I have run up and down the store looking for one that did not have fifteen people backed up in it.Maybe the same law of something or rather applies to both my bank and Walmart. lol lo l lol.

They man the registers according to sales. It's all worked out by efficiency experts. If they manned all the registers all the time you would have most of the operators standing there doing nothing most of the time....AND GETTING PAID FOR IT. Would you be prepared to wear the increase in your grocery prices as a result odf those extra wages??

I think they have a rules to open the cash registers after strictly calculation.It's helpful to save the cost. At the same time, most people will buy things in a busy shop because they think they have good things.

Yes, I know what you're saying my dear. I have issues with my back and my knees etc and standing in one place can be extremely uncomfortable and fatiguing.

hi mstickle that would be a lovely way to do it, wish our American' banks would do something like that, I wou ld not mind waiting if I could just sit down. Thats the way they do it in our d mv offices 'and you are not shaking from fatigue when you reach the teller that way or the dmv employee.

Wow!! This is cool. I think more Banks need to be more helpful like this to people who are Elderly and may not be able to stand as long as well as maybe just there to help people with real disabilities. Definately a Good thing to hear though.

hi krausehome my bank of A merica has a lovely new polich for oldies like me hobbling around with a quad cane they make you go to this last window and sit on a soft chair and a sweet teller comes and takes your transaction and you are done and out in just a few minutes. it really hurt my bad leg to stand for any lenght of time and this was sokind I was amazed. it rose my opinion of Bank of America for s ure. I know all older people will app reciate that too.

hi ifa it co uld be that the economy here in the U S is pulling down some bank services but they have anew elder service a young lady comes over guides you to a chair and you are waited on immediately .a new feature bvt it goijng to be well appreciated.

hi de tolya so they never ever really use those other windows as I have banked there for a year and a half and come in at early afternoon when eveyone is off work and wanting to get money o ut, so they have to know they will have a run, so would not it be more efficient to have all the tellers working at the same time just before closing to get all the tired patrons the heck out of there? We customers have complained but so far nothing has changed at all.

as I was there and saw it in my bank they did not work effiectently, they took their sweet time to wait on people and finally one of the bankers came over and started taking some of us to the atms and helping us use them as they had just put in a new system where you no longer deposit money in an envelope. He really did apologize to me for the long wait. a lot of people just do not realize that we older p eople cannot stand for many minutes without moving as it makes our arthritis really bad. The branch of the bank where I used to bank used almost all their windows and there were never more than five or six people in line so yes I do think this local bank was not working effeciently. if we had done that in the hospital where I once worked, patients would have made sure we lost our jobs. when a light went on, we were to answer it at once, not when ever we felt it was the right time.

As I know, they work efficiently. If they think one teller is enough to handle the customers, the others will work behind the table to do many others work. They use their resources in highly efficient. Indeed, as customer we want to be serviced immediately but they have SOP (Standard Operating Procedure). As long as they serve us with the best, I won't complain about this.

hi rallon I have also noticed that and wondered why they were not utilizing other clerks who were standing in aisles talking to'each other as one wor ked and the other one watched her.yes its really a waste and makes us wonder why they do not call for clekrs who are just loafing to come open up more registers. where i have shopped they have a lot of clerks but few ever are on the registers for whatever reason I do not know.

hi chiyosan I do agree and it seems it would be more cost effective to use more tellers and not have a long line backed up as we customers can always switch to banks that do give quicker service. the branch of my bank where I used to bank never let the line get longer than three or four people.

hi sid yes the branch of my bank where I lived before was like that if the line got long the loans people would come out and help the tellers and I never had to wait more than five minutes. but this branch in smack in the midst of Little Saigon with the problems of non vietnamese people trying to make the vietanamese understandthem and this is all in Garden Grove calif. the boatpeople fled here for the warm climate. I think if they would hire more bilinual tellers they cou ld move the line a lot faster. I noticed the two vietnamese ladies waited on us a lot faster than the englishe speaking ladies did. I am not vietnamese but felt sorry for this little vietnamese lady ahead of me who was even more crippled than myself and we had been in line for nearly thirty minutes.one of the l oan p eople came out and helped her at the atm machine.

hi qianyun6 I have seen banks like that with private and public windows but this bank did open windows and wait on all people'if necessary whether public or private. I was spoiled by the branch 'I used to use as you never had to wait more thant five minutes 'there. if they got busy the loan officers would also lend a hand.