yesterday's manila hostage taking 8/23/10

This is a real disaster. Today my colleagues are talking about this issue. We think the rescue is totally a failure. We don't understand what's wrong with the rescue team. At the beginning the hijack person still had a peaceful attitude, and actually his requirement was not that much. What's wrong with the negotiation? This person was not asking for millions of dollars. He just wanted to be back to work. And at the end the situation was out of control. The negotiation and the rescue are fatal failing. As to the hostage taker, now I wonder whether he is innocent. He did this because he had unfair judgment. He used the mistake to correct another mistake. At first his purpose was not to kill the innocent people. If he wanted, he could have killed more. In brief, this situation could solve better. I just don't understand why it will have an ending like this.