money money money... always MONEY!!!
By Shearry
@shearry18 (118)
Davao, Philippines
August 30, 2010 1:47am CST
For four years of being a call center agent I finally gave up today. It's very stressful. I'm part of the Technical Support Team where customers call us and ask for help how to back up files,fix their anti-virus,fix their internet,fix their hard drive and etc. I admit being a tech support agent has a good pay and that's the main reason I stayed for years.But do you know what's the hardest part? The hardest part is everyday you take in calls there will always be a customer who yells at you like hell and treat you like a robot! No offense to people who are like this. Anyone who can relate?
2 people like this
20 responses
@raviteja_ravi84 (2620)
• India
30 Aug 10
Wow so i guess calling your job as a tough one is just now enough!
I have read a few books and i also know about my cousins who are working in call centers. They have the hardest job because they require a lot of communication skills and good amount of patience which i never have. They need to show respect to everyone. You are trained to do so and you get so used to life that sometimes you don't even know whop you are and why are you doing this anymore.
They are really serious jobs because repeating the same dialogues again and again would take out the stuffing of anybody. Well if it's for the sake of money then i guess you would have to just do it.
Cheers!
@suryachalla (1369)
• India
30 Aug 10
I agree with you when you say: ".........you get so used to life that sometimes you don't even know who you are..........."
You become a mechanized reply machine with pruned emotions. The same is true of a guy who cleans toilets. The first week he experiences all kinds of "denials", but then, he's got to survive, and so it becomes a necessary evil, to cut one's emotional responses to the job; ..... he just goes ahead and does it!
But, by far the greatest jackpot would be to find out your niche in life. Few people discover it, but once you do, it's not just the money, it's the continuity without fear, of a career, or work that you would feel, is simply an extension of your personality! Then, of course, big perks and money generally pour in without struggling your guts out for them.
Here's your pot of gold (just desserts) at the end of the rainbow (your struggle for a niche)
@suryachalla (1369)
• India
30 Aug 10
I agree with you when you say: ".........you get so used to life that sometimes you don't even know who you are..........."
You become a mechanized reply machine with pruned emotions. The same is true of a guy who cleans toilets. The first week he experiences all kinds of "denials", but then, he's got to survive, and so it becomes a necessary evil, to cut one's emotional responses to the job; ..... he just goes ahead and does it!
But, by far the greatest jackpot would be to find out your niche in life. Few people discover it, but once you do, it's not just the money, it's the continuity without fear, of a career, or work that you would feel, is simply an extension of your personality! Then, of course, big perks and money generally pour in without struggling your guts out for them.
Here's your pot of gold (just desserts) at the end of the rainbow (your struggle for a niche)
@suryachalla (1369)
• India
30 Aug 10
I agree with you when you say: ".........you get so used to life that sometimes you don't even know who you are..........."
You become a mechanized reply machine with pruned emotions. The same is true of a guy who cleans toilets. The first week he experiences all kinds of "denials", but then, he's got to survive, and so it becomes a necessary evil, to cut one's emotional responses to the job; ..... he just goes ahead and does it!
But, by far the greatest jackpot would be to find out your niche in life. Few people discover it, but once you do, it's not just the money, it's the continuity without fear, of a career, or work that you would feel, is simply an extension of your personality! Then, of course, big perks and money generally pour in without struggling your guts out for them.
Here's your pot of gold (just desserts) at the end of the rainbow (your struggle for a niche)
@punkincat (214)
• United States
31 Aug 10
I not only worked as a call center but as an operator. People used to call in just to insult or just to belittle you-to make themselves feel better. I sucks, am going to school for a new profession. I think the worst part is that most of the time the companies you work for treat you like a preschooler. You not only get your calls monitored but every secound ( did you send to much time with that last call or not enough )
I can very much relate.
@annavi23 (6522)
• Philippines
30 Aug 10
hello there,i found your name same a s my friend has. but i don't think you are that friend i have. but we can be friends here if you like.
well,i have no experience in call center jobs but i do know what it feels like cause my sister is a call center agent and also facing such troubles. well,in all jobs in life,you'll never get away with those attitudes.it's just the thought of you can't handle it anymore that's why you gave up.
no one wants to be treated that way,cause we all have feelings that people should always respect.it's not nice to have those calls which makes your own self hurt the most.
well,i have no experience in call center jobs but i do know what it feels like cause my sister is a call center agent and also facing such troubles. well,in all jobs in life,you'll never get away with those attitudes.it's just the thought of you can't handle it anymore that's why you gave up.
no one wants to be treated that way,cause we all have feelings that people should always respect.it's not nice to have those calls which makes your own self hurt the most.
@ddaguno (3107)
• Philippines
30 Aug 10
Yep. i worked in a call center for 4 years too both inbound and outbound calling. Ive been in customer service and sales and it really is a stressfull job. some people are really rude when they cant see the person they are talking to. I quuit last year and oh what a relief.
I'm into networking now and I earn so much more than I used to. A few more months and I will have enough to start my own business.
@shearry18 (118)
• Davao, Philippines
30 Aug 10
super duper stress.. hahaha
Thank you for your response. I hope I can find ways on how to earn using the internet too =)
@lissa12p (99)
• Philippines
1 Sep 10
Being part of the tech support department is something. Not everyone can handle the stress and has the know-how on things technical.
Also been a tech support and I agree with you, that it feels like hell when someone just yells at you while you're trying to help them with their problems. They treat you like you are the lowest form of living thing on earth.
But I just can't help but smile about it, when I get to solve all their issues and they get tongue tied because of embarrassment - for the way they treated me :)
We can't deny the rewards of it - compensations, recognitions etc. Still sometimes the rewards are just not enough.
Call center people are people with dedication and strong will. It takes a lot to be one.
@clash_111 (93)
• Philippines
5 Oct 10
Well, i have been working in a call center for 7 years already. Luckily I havent have much that kind of customer.. lol..
@Opal26 (17679)
• United States
1 Sep 10
Hi shearry~ I hate to to tell you, but unfortunately no matter
what type of job you have or what type of business you are in
that is the way people are! I worked in both the Medical Field,
(which I loved-but couldn't earn enough money) and the Legal Field
(where I was just about driven insane)! People were always demanding
and some were nice and then some were horrible! But, for me it was
the type of work, especially in the Legal Field and the type of people
I worked for that almost did me in! I could deal with the clients, most
of the time! But, then there were always the ones who just wanted more
than you could give them! Stress is the reason they pay more for some
jobs, and then again I've had some jobs with stres where I made almost
no money! I guess that is why they call it a "job"!
@Rainegurl (2156)
• Philippines
31 Aug 10
Being a call center agent is really a tough job 
I have not been one but I have friends who have tried this. I must say it's not a job for me. I think the best tip is not to take the shouting personally, since the person on the other end is at the end of his wits because of frustration.
Good luck the whatever new path you are about to take.
Welcome to Mylot and Have a nice day!
I have not been one but I have friends who have tried this. I must say it's not a job for me. I think the best tip is not to take the shouting personally, since the person on the other end is at the end of his wits because of frustration.
Good luck the whatever new path you are about to take.
Welcome to Mylot and Have a nice day! 
@gdesjardin (1918)
• United States
31 Aug 10
My son works in a call center for computer technical support. Not a day goes by that he doesn't tell me someone is yelling at him for something or another. He also tells me that 95% of the time the person who's computer crashed usually did something wrong to the computer, or downloaded something they weren't suppose to. The take it all out on my son. Thank goodness my son has a great sense of humor and it usually doesn't bother him. He is like you, the pay is good, that is why it takes it day after day.
@kreasa03 (54)
• Philippines
30 Aug 10
I don't want to go back to working to call center again.I felt burn out working although it was a nice pay but they make their employees be treated like a slave.
@maomao20716 (171)
• China
30 Aug 10
just calm down ,my friend ,each career has its own problem ,maybe the salary ,maybe no good prospect ,maybe some other things ,just keep normal heart ,gain some experiences ,maybe the problems they asked you accidentally do not know ,then maybe you will use mind to think it over and over ,after solve it ,you maybe get happy in your heart ,and gain some extra experiences ,just useful to your further jobs(suppose you will change your job or get some chances for promotion) ,you can imagine ,now finding a good job with good salary is too difficult (at least in my country ,it is ) , we all support you ,just calm down
@Incintosh (57)
• Philippines
31 Aug 10
im a technical support too. yes i experienced also being bad in some of the customers that are been so rued in dealing agents. Just make some savings and if your not happy in the work find some job else that make you happy.
@danec93 (5)
• Jamaica
31 Aug 10
hey there i totally understand what your talking about i mean i dont acrutualy have a job like that but and maybe it's a good thing cause i could not manage people like one of my very good friend works as a customer care personel at phone company where i live called LIME it's almost like what said but just not with computer with phone's; people wanted to know how to make a call, how to add credit, ect, he always talk to me about his job all the time and just listening to him gets me frustrated i can just imaging he said the samething you said about atleast one or two person that calls for the day yalls at him for something or the other, it's like they're always expecting you to know everything and never treats you with respect, i totally understand what you're going through
@chellebuena1 (35)
• Philippines
31 Aug 10
since you have experience in a call center, why not try chat or email jobs? it's like a call center too but you will not be taking calls. i'm sure you'll enjoy it.
i've been a chat support representative and i love the job! because i enjoyed it, i got promoted in less than a year and got promoted again few months ago...
really, there's a lot of enjoyable jobs out here..you have an experience.. all you need is to research a bit about the job that you think you would enjoy most.
good luck!!! :)
@nishdan01 (3051)
• Singapore
30 Aug 10
Call center jobs are highly paid and that is what attracts many to this job. It is tressful especially if you have to work during the night. Again the work depends lot on how the people are responding on the other side. It is good to have a break if you feel stressed. Being relaxed helps to focus more on yourself and it benefits your health. You know what could be best for your body and I wish you all the best for all future endeavours!
@bloemart (222)
• Philippines
30 Aug 10
I tried to work in Call center for 2 months but I can't endure the stress of being yelled by the customer on the other line. I was an outbound agent trying to catch the customers attention and then I tried to speak like a parrot coz of my spiel. And I have to kiss the customers attitude. so rude. I lost my respect with myself coz in reality I don't want anybody to tell me some bad words. Anyway, I salute those CCA for being patient of their job. I hope when I come back to this industry I must strong enough.
@chayapathys (2111)
• India
30 Aug 10
Money seems to be everything for everybody now a days.It looks to be more important than God and human values.Yes money is important but not everything. We can purchase many things but not everything. For instance we can buy a wife or husband as the case may be but we cannot buy parents brothers and sisters.Now a days we have to strain too much to earn money but we can easily spend it in no time.As my friend remarked like this" He lost his health while making wealth and he lost his wealth to regain health.Therefore make reasonable money and try to be contended and be happy
@jailo12 (332)
• Philippines
30 Aug 10
that's the hard part of being a call center agent shearry ..you really have deal with that, you have to treat your client good even if they're being bad to you ..cause if not you will be force to resign ..this life and dealing with it is only thing we can do ..^^ good day shearry ..
