outsourced or not..

United States
September 11, 2010 5:15am CST
Why are call center companies outsourcing agents?
2 responses
anees_aks143
@anees_aks143 (114)
• India
22 May 11
Because it will reduce the cost of work. Clients will get the work done 24/7 through cheaper costs.
arielbsn
@arielbsn (199)
• Philippines
2 Nov 10
Because it is more affordable to outsource than to hire agents in the U.S. As you can imagine, agents here are just getting about one third of the amount of U.S agents' salary, therefore 1 call center company in the U.S is equivalent to 3 call center here already.