Ever had to deal with an angry person? What did you do?

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The last thing we want to be faced with is an angry person especially someone you don't even know from Adam! I empathize with those working in customer service where most often they encounter unsatisfied and angry customers, and the worst being swore at. It takes a lot of patience and tolerance to handle these people. I remember when I was managing a coffee shop and I had to sack one of the girls, that was after 3 verbal and 3 written warnings. The father barged in to the shop angry at me and calling me all sorts of names. I only said one sentence, "If you don't leave this property right this very moment, I will call the police!" He took off still angry and swearing but I got him out off my hair. I didn't lose my composure but deep inside I wanted to knock him down dead. lol!