Automated telephone services are pathetic, anyone agree?

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Last weekend i was stood in the freezing cold waiting for a train that took being late to a new extreme, so i decided to call the travel-line to confirm that it was actually going to arrive. So on the train's timetable there was a customer helpline number and how fortunate of me to ring it to find a computerised voice at the other end asking me to say my station location. Well..... After repeating myself about 20 times and having it tell me i said something completely diffrent to what i actually did over and over again, i was fuming and at that point even if the train was to arrive ( which it didnt ) i would have happily walked back home and not got on it being as angry as i was. Why cant they just scrap the stupid computer lingo and get real people to help us. Anyone else suffered a painful effort with a computerised helpline?