But you're the only one...

Because then it's a fluke and they don't have to look any deeper into whether there's a larger problem going on?

It sounds like intimidation. Maybe they're trying to control the situation by trying to control the customer, which is very bad. I think it's an ego trip and they are just throwing words out without the real facts.

That is because they want to make you feel guilty and also when there is a complaint about service, to keep quiet. Actually there are possibly other customers who feel the same was as you do, but being afraid to offend the almighty customer service representative, they keep quiet and do not complain. Then the product never gets fixed and never gets improved.

This is a wonderful way to shift the blame and cause guilt. Instead of solving the problem and keeping a customer happy you have created a person who would just as soon never see you again. True it cuts down your work load but after a while it cuts into the company's profits. It is certianly not hte best way to handle the situation. I have not run into this in a while, most of the problems I have had have been met with a willingness to solve the problem in the best way possible. However when I have met with the blame approach I usually admit that I am to blame and play on the need of the service person to feel superior, this usually gets me the help I need, which is of course the goal of the whole conversation, if that doesn't work a request for management will often work. Then if you are really upset a letter to the CEO of the company, with copies sent to Better Business in your area will mend your hurt feelings.

I completely understand what you are saying from this. I think that it's the service that people are handing out and since they don't get much for over working just a little bit more than what they really should then you don't get the service you need to get. I called the pharmacy to find out about my insurance because they wouldn't approve the victoza that I'm on. They wanted me to try Byetta first. Well, apparently i'm the "only one" who didn't know that they would want me to try the Byetta first and frankly I hate it. I was keeping my sugar down and I had lost 6 pounds on the victoza in about 5 weeks and now I'm having to try something different. I don't like it. In fact I hate it. I have used it for three days counting today and I've been hungrier on it than I was on the victoza and I'm stopped up as far as bathroom wise. Every body else might find that it works for them but I'm the odd one out. My sugar has been over 200 for the past two days since I started this shot. I'm like that with DHS too. If I send in paperwork I've had problems with it not gettting to them. Again " I seem to be the only one" I also complain about walmart and WiC here in Tennessee because of customer service but I seem to be the "only one" that has a problem with the way that they are doing things these days. anyways, I'm glad you posted this. Oh and also, people in the area of occupation tend to want to make people feel small and unwanted if they are the only ones having an issue. It's a mental technique. The less people complain, the less they initially have to do in order to work. Also, They like to see people at there worst for some reason and they would rather them stay at there worst than help them better there situation at the time.

I think that the reason that places tend to use this kind of excuse is because of the fact that they are trying to downplay something that really is a problem. That said, I think that whenever we hear this, we are instead hearing that it is a problem that happens quite frequently. I never for a moment think that I've been through something in my life that absolutely no one has ever been through as well as I have.

That is bull. You are never the only one. When I had some problems with my financial aid at the university that I attended, I was never the only one with that problem, there were always others, or there were more people to come with that problem. If anyone ever tells you that you are the only one, that is a lie. There are 7.2 Billion people on this planet, and many of them have similar problems to you, so no, you are never the only one. You might be the first, or the first one that that person has heard of, but there are more people out there that have your problem or who are about to have your problem. For the longest time, I thought that I was the only one in my family with the kind of problems that I had, then I came to find out that two of my other cousins had similar health problems to myself. I was just the first.

It may be because they have only one brain cell. I know, that is not nice, but they have to know that there is no experience that is unique to only one person. It is just a handy catch phrase that immediately removes the blame from them and focuses it on you and what you must be doing wrong. Problem solving does not seem to be a prized skill anymore.

The remarkable thing about the human race is its resilience. The degree of resilience seem today is related to quite logically to the thousands and thousands of years of adaptation to countless situations of adversity is now perhaps at its zenith. So when we look at ourselves generally, we find that we can put up with a lot, and still go on as if the difficulties with which we meet are not too serious..But just because human beings have this facility it does not mean that we or others can go on imposing stresses on people and say 'you are the only one with this problem' taking advantage of the situation to conceal the truth and probably to hide their weaknesses. Those at the receiving end are forced to accept what ever is thrown at them as a respect to those with upper hands. The human frame has a tremendous capacity to withstand the most traumatic conditions and come out of it standing upright.

hi anora_Elderath yes indeed Ihave had it said to me too and I think its just a polite way of saying go away I don't want to bother with you. And so I on purpose hang on and like my son often says, if the person does not help you, go to her or his boss. I ask to see the manager and often times I will say I just know i am not the only one. He will reply no unfortunately we have had some other complaints about this particular item. I can replace this with a different model if you prefer or give your money back? NOw why could not the first person have said this? because she did not want to take the trouble. some clerks are bone lazy and do not want to be bothered.Others want you to think its all your fault not the store or the product

I remember hearing that when I was younger but I haven't for many years. Maybe they were taught to say that. Make customers feel like they are the lone ranger. This never happens, just your experience. Makes them sound like they don't usually have these problems. Know what I mean?

Hello my friend Anora_Eldorath Ji, Well, I think people do not want to give any importance to such people , also they want to skip such problems. I remember while boarding our train 3 days back, my hubby complained about roof leaking in one of the toilets in the coach, and including me we told him why he should have been such first person, well i think it was not purposely to discourage his attempt to make toilet free from roof leaking, but i think it is an natural habit from nature. So jiust do not bother such things. Take care. May God bless You and have a great time.

Good question, sweetie. If you were really the only one with whatever problem, how is it possible to have that problem then? I don't think that such a salesperson, manager or whatever know their work then. All over the world a lot of people have exactly the same or at least a similar problem. No one person can ever be the only one to have a particular problem. I think i just confused the hell out of myself. TATA.

It is a quick and simple cop out response to ignoring what the real issue is, is my thinking. We unfortunately are a living a time whereas so many people are so quick to pass the buck than take responsibility. I absolutely appreciate someone for immediately admitting they are sorry for my issue and try to work around a solution. A response like you mention gets absolutely no further discussion on my behalf as well, this will always be their way of getting me out of their face and not provide what is due me especially further down the line.

haha! That's very true! I'm quite sure it is their way of minimizing someone's complaint!

Havent heard this for along time. But from my Doc. He does think I am weird for I dont get the usual sicknesses his other pateints do. but he dont say your the only one I am like one in thousands that cant take albrutoral

They just want to get you off their necks while they put a shade of doubt in you that you do not go ahead and share it with others, and put them in trouble. Should you really share your experience on a forum I am sure you would find quite a few fellow travelers...

They're totally wrong...and who's teaching them business laws...the customer is always right-always..never argue LOL

Got your point here. It because we always need to be told by others before we realize it ourselves.

Yes I observed also with the same response in many many events in our society. For me why those people or us reply with that phrase because it is like an expression to stop or control the people in front of them. I think the better for us who heard like that just ignore the reliaty and think the positive side of the situation... see you around.. thanks