Whatever happened to the customer is always right?

Isn't that just the dumbest thing? I have a PO box and if I change, yeah, do your own address change because you can't trust the PO to forward them properly. They do some, but others they don't. I have had mine for 5 years.. and still get stuff from the previous owner and in the beginning I contacted him myself and he said he put in a forwarding address!! Yeah I know they have to go by the box number but still....if I close mine...and they put it in the box... I still won't get it. So doing the address change myself is the only way to do it. If they don't want your key back, oh well! Like you said...if you don't pay for the box, they will close it, they just make it hard on themselves. Plus....unless I miss my guess...it is not a requirement that you put in a forwarding address from/to anywhere when you move! I"d just put the key in an envelope...state your case.. and drop it in the mail slot or give it to a person and be done with it. Possibly they could charge you for not returning the key, in my case it'sonly a buck as that is what I paid for it and I closed on few years ago and they gave me the buck back when I turned the key in..

Haha, I know dealing with customer service professionals can be difficult. I myself have had some very interesting experiences with the postal service. But we have to remember that their job is to follow the rules, strictly. It was not the associates fault that the rules had to be followed. There are still companies that give great customer service though. Apple is one of them. I have also had really great experiences with Lowes.

I think the saying "the customer is always right" is a thing of the past. I can't believe the amount of poor customer service I receive on a daily basis. Good for you keeping the keys. I don't understand why the post office requires a change of address for a post office box. I have a p.o. box for my husband's business and when we moved, I don't believe they ever asked for a change of address...or at least making it a requirement.

It used to be a given that the customer was always right. Now businesses try to find ways to make the opposite seem true. they try to make things the fault of the customer instead of giving them the benefit of the doubt.

For I would pity for the owner of the business and the customer don't know how to respect.

Im sorry, but the customer is not always right. That saying came from the IDEA of great customer service. I have worked with many companies in the past where i had to deal with many upset customers. Some had good reason where as others did not. Customers like to believe theyre always right however that isnt the case. I have had many customers where i had to calm down only for them to realize how childish they are acting. Ex: customer has a damaged cell phone... comes in yelling, like a crazy person, about how X company are thieves and provide awful customer service. After a superfluous confrontation i turn the phone over to show them the sticker revealing water damage. This is when they go red and realize they have been caught. This happens on an on going bases and companies now are forced to inflict certain rules and regulations(ex: an official change of address, which protects your security), to ensure that all honest customers are treated the best way possible. So no customers are not alwas right, however it is the employees resposible to make the customer feel as though they have been treated fair, respectfully, and with the greatest quality of service

What happened is that the customer is not always right. If that is the policy then you have to follow the proper channels to achieve the end you want. You can't just skip steps because you don't feel like it. If you've had bad experiences with the change-of-address not working, then contacting the individual parties is your prerogative, but that doesn't exempt you from following mailing policy/law and filing the change of address.

Maybe you can give them to somebody who does key art or something?

It is so unfortunate but people do not care anymore about anything the customers have to say. I know what you are saying as I have a PO box and my mail has been screwed up for two years. I do not blame you as I would have done the same. If only employees took ten seconds to explain things life would be a gem. For them and us. Equally.

may be it not work for me ;-)