If you're angry or irritated will you do this?

What to do? if the customer didnt insist on having the chicken, the manager wouldnt do such action. Not his fault tho. Too bad for the customer who was having such a bad temper.

hi syoti no no I would never do that to anyone, angry or not.Spoiled chicken can kill people with its salmonella bacteria . That irritating customer if he eats that may wind up in the morgue.No no matter if I was furious I would not kill someone just because they were being obnoxious as the customer is always right.One must draw the line at what you will do is someone is rude or very irritating. if it was proven that the manager gave the customer food that was spoiled and knew it was,he could be facing atttempted murdercharges.

what a nice prank...well, the customer deserves it. i cannot blame the manager why he did such thing instead i agree for what he has done. the customer asked for a chicken and the manager gave just what he wants, only not saying that it was already spoiled. i guess, the customer burst out after realizing it.^_^ sometimes, customers are abusing the rule of a serving enterprises which is the "customer-is-always-right" rule. well, as what i've said, he deserved what he has received.

Hi, If I am the manager of store,I won't do like what he is doing. It is not right to give customer non fresh food and how if the customer come back and make complain against the food that given by the manager. Being a manager, we have to make sure we provide the best service and fresh food to customers. Although some customers can be irritating and very unreasonable,but if there is really no more stock for the item that customer order, we still have to tell the customer nicely and firmly. If the customer insisted on wanting that item,then ask the customer to come back tomorrow for the fresh food. Or else, if you really have those not that fresh food, then ask the customer whether he wants it or not,so that you can re-heat for him. If the customer agreed,then only you will re-heat the food and pass it to the customer.

We can say its be better for that stubborn costumer. However, what the manager did, put a bad reputation to her employer or the establishment he served. Its not all the time that the costumer is always right especially on food chain.

If I were the customer I will not insist on asking for that chicken which is already out of stock and at the end of the day nothing will happen I mean you're not gonna get what you want because the said restaurant is about to close.

I definitely dont want to be on the receiving end of that chicken. If the guy said its out of stock I wouldnt then accepted something that appeared out of nowhere. However I can see why he did it. I worked in the customer service field for quite some time now. I honestly have experienced the absolute worst customer service nightmares! I honestly believe there are poeple who wake up and say Im going to be the customer from hell. There are people that get off on getting a rise out of people. Sad but true. I dont know if I wouldnt have done something like that. What you are referring to as the spoiled section is actually all the left over food from that day. Every night all outdated and unused food is disposed of or supposed to be. So the chicken wasnt bad it just had been sitting maybe all day. I may have done the same thing. He didnt come back and complain. Next time when they say they're out, believe them. Dont be an A$$hole!.

actually it was not chicken that made the customer happy. rather it was manager's responsible behavior which satisfied the customer's ego and he went happily.

i dont wrong the manager. The customer already heard it was out of stock but is like he doesnt have a ears or something. Good for him.

The food establishment could be held responsible if anything happens to that customer, they should have just called security, because those kind of customers are unreasonable.

The adage "the customer is always right" is wrong. I hate customer like this. I'd actually do this, but inform the customer that it's from the rotten section and that this is all there is. If he wants to take it, then it's his call. He paid for it knowing that it's rotten. He can't sue the establish because he was informed. If that customer tells other people about what had happened to him, they'll think that he's being an @$$.

I have been in the service industry for quite some time now and it is usual to get these kind of customers. I feel both the manager and the customer are wrong to an extent. As we all know and say these customers give us our salary and the revenue to the business. I don't mean that you take all the abuse from the customer but if one is smart enough he would be able to point out customer's mistake without making him feel awkward. I am sure whoever has been in customer services for at least some time must definitely have come across such customers. Imagine, one fine day you just go to work and end up serving such customers the whole shift? So, what will you do? Will you just be bad to some of the customers just because some of them were bad to you? In this case, I would say, the manager is more wrong than the customer. If the manager of this food chain has been promoted to a manager's position, it is clear that he has been in the service industry for quite a long time. So, in this time what has he learnt? If he has learnt the ways of dealing with irate customers as syoti20 has mentioned above then I must say he has become a manager just by fluke and with no real efforts. It is obvious that since it was a closing time, he didn't want or was not in a mood of dealing with one more irate customer at the end of the day. The best thing the manager could have done in this scenario is apologised to the customer then explained to him the situation in a much calmly manner and then should have given him the option to choose something else (other than chicken) from the menu. I am sure after learning about the "out of stock" and "spoiled section", the customer would have happily ordered something else and above that he also would have left happily from there.