I was ready to pull my hair out today!!

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I have Straight Talk for a cell phone. It is a prepaid plan. I always get just the $30 card for 1000 minutes and texts. That is all I need. We have never had a problem. I went to add the card today and it would not load. I called customer service, and had a nice young guy tell me that my phone did not qualify for the $30 card, I had to buy a $45 unlimited plan. I told him there was no way, that in the last 6 months that I was a customer, I had only used the $30 card. by this time, I am getting pretty aggravated. He then proceeds to ask me for the pin number again for about the 10th time, and when I give it to him, he puts me on hold. He then comes back to tell me the card I have is not a straight talk card it is Tracfone. Over and over he kept telling me it was the wrong card!! Say what? I am sitting her looking at the card that has straight talk right across it. His answer is, go back to the store and trade it in, tell them that it is bad and exchange it. I told him to try and put the one on that I bought for my husbands phone and see it it works. He says ok, we add that one. It does not work either. I give him the pin again for about the 5th time and being put on hold over and over. It is a $25 Net10 card. I am now furious. He is telling me that I am holding a red card in my hand. I yell at him, I have 2- $30 straight talk cards in my hand. I am not stupid and I do know what I bought. On hold again. He comes back and told me the supervisor told him that I would have to return these cards to Walmart. Have them call and straighten it out. I am now really ready to pull my hair out. I ask, so when I go, they will be able to call you and I will get my minutes on my phone? HIs answer was yes, I have notes on your account. Fine Bye. I call Walmart, explain, they tell me to bring it back in and they will try to figure it out. Total time on phone 50 minutes. I wait till the kids are off the bus, I go to Walmart. I find the girl that I talked to. She takes my cards, calls Straight Talk. She is on hold forever. In the meantime, another lady in a wheelchair starts talking to the other guy in electronics. He is telling her there is nothing that he can do, she will have to take it up with Straight Talk. I walked over and told her that I was having the same problem and the lady was trying to help me. She came over and hung out with us. In the meantime, the worker is being put on hold, repeating the pins over and over. Same as I went through. Put on hold to talk to tech support. Finally after about 1 hour and 15 minutes they decided they wanted us the customers to fax things to them. The worker says, say what? You want them to do what, that is totally unacceptable. She tells them that she is giving us our money back and will have us buy another card, and put it on while support is still on the phone. She will then deal with them and do what they ask, but her customers are not going to be bothered with the faxing and inconvenience, more than we already were. It took them 3 cards before one worked. It was crazy. At least the woman behind me, was helped at the same time. I am still angry about it all. The Walmart worker was more than understanding to us, and was upset just like us. When she let us go, she thanked us for not ripping her up one side and down the other and being patient with her. She was not the problem, but if I could have made it thought the phone, I would have let those people have it with both barrels. Think maybe I will switch next month, when it is time to load the card again. I don't want to deal with this anymore. Have you ever had such bad customer service?