difficult to be nice to rude people
By tigeraunt
@tigeraunt (6326)
Philippines
January 13, 2011 8:00am CST
dear mylotters,
am sure one time or another, you encounter people who are rude and ill mannered. others would be insulting and would look down on you even if what they are angry about does not concern you.
but if you are the front liner, how do you deal with them? id like to know your opinion.
ann
4 people like this
26 responses
@krajibg (11922)
• Guwahati, India
13 Jan 11
Hi tigeraunt,
When hurt or sentimental over some issues, the most common thing is to react and react with ill temperament.
Violence can never be a weapon against violence. If you look into world history you would not find any violence having an upper-hand over the civilized existence oh human beings. Gandhi brought freedom to India with his non violence and therefore we are a free Nation now.
All people are not alike and there are both good and bad men.
Those who underestimate you are none the better. One thing we need to keep in mind that if you can be rude I too know how to handle you. The more you become rude to me the more I would love you.
Now that I am keeping a cool disposition end therefore we are not having a dual.
However in some extreme cases we might need to adopt a little of anger. It threatens the opponents.
2 people like this
@tigeraunt (6326)
• Philippines
14 Jan 11
hi krajibg,
staying calm. dealing with a rude persons makes it difficult to continue what the you are at. if ever one encounters someone like that, just brush off the incident and continue with whatever you are doing. it takes a few moments to calm down. learn breathing techniques and other exercises to help you relax.
your last sentence made me smile though.
have a nice day.
ann
@EnslinPorter (1718)
• Philippines
13 Jan 11
It really is difficult to be nice to rude people. I am a kind person but I don't know if one day I'll finally snap. Whoever that rude person is should be better prepared, lol
If I am the frontliner, I might try to keep my cool and deal with the person diplomatically and within reason. I haven't really reacted to a rude person with anger but if a certain person crosses the line and is beyond reason, I might act rude to that person to because he/she does not deserve respect from a person trying to be understanding and kind all the time. I've only fought online once with a client who was really unreasonable. He tried contacting me again but hell no. What he did was way beyond I can tolerate and someone needs to stand up to him. Same goes with everyone who is just rude for no reason at all.
2 people like this
@tigeraunt (6326)
• Philippines
14 Jan 11
hello enslin,
you are talking very practical.
just keep smiling rather than react to their baseless complaints. in many cases, the rude customers wants to see you upset. people have nasty attitudes (some) and they purposely show little respect to individuals who work in the service industry. this way, they won't have a reason to complain to your boss or manager.
have a nice day.
ann
@savypat (20216)
• United States
13 Jan 11
The more rude a person is the more polite I become, only my body language tells the true story. I wish I could get past the anger brought on by these people, but I haven't been able to do so. I realize anger hurts only me, in fact rude people are usually so self involved they don't even notice.
@tigeraunt (6326)
• Philippines
14 Jan 11
hello pat,
i too wonder why people dont think how they hurt others by being rude. for me it doesnt earn respect being rude. they earn instead - enemies.
have a nice day.
ann
1 person likes this
@maezee (41988)
• United States
14 Jan 11
As they say.. Kill 'em with kindness! I can't say I follow that to the tee. I also work in customer service.. And it can be really hard not to get an attitude with people who are rude to you, especially over dumb things you can't control. I get an attitude sometimes... But usually I just brush it off and try to resolve their issues instead of apologizing. HA.
1 person likes this
@tigeraunt (6326)
• Philippines
14 May 11
hello mae and bikerider,
in my mind, anyone who expresses rudeness is likely an unhappy person. it is them who has got the problem, not you. just do your job and assist them. dont let their bad day get affect your mood.
have a nice day. and thank you for your inputs.
ann
@bikerider143 (119)
• India
15 Jan 11
you cover your anger by diverting them on to the problem the customer asked great.
1 person likes this
@angelsmummy (1696)
•
13 Jan 11
Hi! Well to be honest if I encounter someone rude or not nice, I will just be extra nice to them.. It goes one way or the other. It either really annoys them or it makes them rethink their rudeness!
I have encountered many rude people during my time here, mainly because I worked in reatail before having children, I was a manager so got the brunt of everyones annoyance!
How do you deal with it?
2 people like this
@tigeraunt (6326)
• Philippines
14 Jan 11
hello angelsmummy,
am sure it will be very difficult to have that kind of patience. but you have the right attitude.
i am lucky i am not getting any rude remarks since i got this position at work, administrative assistant. seems they are the once tiptoeing. but i am very soft spoken. hehehehe i never utter harsh words even if i am angry. its how i like it. i dont want to say something i will regret so i dont talk much when i am angry.
have a nice day.
ann
@bikerider143 (119)
• India
15 Jan 11
the persons who are rude will be 2 types in relation to us,
1)the persons who is an higher potion like our boss,elders,old people etc...
2)the persons whom we are not familiar with thinking them self as boss for every one.
the 1st type are so important to me,no matter how rude they are i will be so polite with them,but if i am the front liner of 2nd type guys i will show the rudeness double of my boss showed on me.
@tigeraunt (6326)
• Philippines
18 Jan 11
hi bikerider,
i surely can relate to your discussion. sometimes boss can be really rude and insulting but you'll always want to keep your cool or lose your job.
have a great day.
ann
@rosesthorns14 (803)
• Philippines
9 May 11
I would respond with my best smile. Nothing beats that smile that can erase the frown lines from my face. Those kind of people who are ill mannered probably have some serious problems.
1 person likes this
@tigeraunt (6326)
• Philippines
14 May 11
hello rose,
i think the same. people who are rude are problematic.
lets be glad that we are not like him and that we can still smile.
have a great day.
ann
@cream97 (29086)
• United States
14 May 11
Hi. tigeraunt. I am so glad that you have asked this question. I am dealing with this issue right now with this older woman. She has been very rude to me from the day that I have met her. She was very angry that her son was kicked off of the bus and kicked out of school. So, she took out her anger on me, my husband and our three kids. She did not even want us to stay for Thanksgiving Day at her house at all. And now, she has been acting really mean to me whenever she gets the chance to. It makes me very upset. Her attitude really stinks and I am not putting up with anymore. At first, I was calm and polite but now, I am fed up with her just treating me any kind of way. She will never apologize for what she has done to me either. She is heartless and she does not have any respect for me or for herself at all. She acts like she hates me, but adores my husband. I allowed this woman to use something that was mines and she overspent $19.19 and she claims that she does not owe me at all. She says that my husband owed her this money. I asked her nicely about the money that she overspent which was mines and she got upset like I cursed her out of something. So therefore, I am no longer going to help her out anymore. She can forget about me doing anymore generous favors for her. She does not deserve my kindness. I don't trust her and she does things that she think is okay. She also thinks that she can just treat me like a dog and think that I am supposed to put up with it. But not! I refuse to be her slave anymore. I have been nothing but kind to this woman when she has shown me nothing but her nasty side. Now this around, I am doing me!
1 person likes this
@tigeraunt (6326)
• Philippines
15 May 11
hi cream,
as i read your response, questions come to my mind why this older person hate you that much. she is not rude to you because that is her personality. she is rude because she doesnt like you.
i do not understand why she took her anger on you when you dont have anything to do with her son being kicked out of school.
but the thing that really bothers me is - she seem close to you and your family. why do you have to patiently get kicked on the butt when you know you can avoid her?
yes the best thing is avoid her. i guess that is possible, isnt it?
ann
@UtopianIdealist (1604)
• United States
15 Jan 11
It is difficult to be nice to people who are being rude, but somehow, I generally manage to when the situation arises. I think some people want to get a rise out of someone. How many times have you been angry at someone, even started to gripe them out and they return with a smile? Kind of makes you a little more angry. I think for the most part, people who are being rude just do not understand how to empathize.
@tigeraunt (6326)
• Philippines
9 May 11
hello utopianidealist,
politely ignore. this technique is hard, but effective. they'll get tired and leave and probably think to themselves "what happened there anyways?" and then feel themselves a loser
have a nice day.
ann
@bewitched13 (792)
• India
14 Jan 11
People who act rude due to impulse can be forgiven. But some act rude to that extent that the other person is provoked and agitated. We cannot be nice to such person. But if someone wants to insult me i do not care for such person never get angry with them. I may talk about it for sometime and then later forget it. Happy mylotting.
1 person likes this
@tigeraunt (6326)
• Philippines
9 May 11
hello bewitched,
sorry for the late response.
i too will never like that kind of attitude. there is nothing to gain by being rude yourself. it will just invite enemies.
have a nice day.
ann
@greenfeathers (1206)
• United States
15 Jan 11
More often than not I simply ignore them, as I would any child, because as I see it they are rude because they are insecure about who they are and need someone else to make that petty person they are feel important. Its not my responsibility to take care of their emotional diapers and refuse to do so..ENJOY!
1 person likes this
@tigeraunt (6326)
• Philippines
14 May 11
hello greenfeathers,
their rudeness will die down if they are ignored. its the best way to avoid conflict.
thank you for your response. really sorry i missed replying back early on.
have a nice day.
ann
@ziyadahinc212 (552)
• United States
14 Jan 11
I literally "LAUGH IN THEIR FACE" saying it back to they while still being polite/respectful to them. And then I say, "I hate to be the MONKEY that pissed U OFF!"
1 person likes this
@tigeraunt (6326)
• Philippines
18 Jan 11
hello ziya,
that would really piss him the more. but am sure you'll have your best laugh. am having mine now too.
have a great day.
ann
@jennbart (1330)
• Philippines
14 Jan 11
Its really a challenge for you to handle rude and difficult people. So I just steer clear of those people. Its a waste of time and energy spending my time with these people. Its pointless and useless. If you really wont be able to ignore such people, just answer them. One question, one answer.
1 person likes this
@tigeraunt (6326)
• Philippines
16 Jan 11
dear jennbart,
yes true that it is pointless and useless to argue. better to just politely ignore them. they will eventually stop being rude when nobody will entertain them.
have a nice day.
ann
@jeanneyvonne (5501)
• Philippines
18 Jan 11
I would treat them as civil and as cordial as possible. I would not like to give them an incentive to bother me or my disposition just becuase they are upset about some other thing that is not related to me or my purpose with them. However, I can only bear a few minutes of their anger and I might resort to backlash at them for being the target of their anger for no apparent reason.
@tigeraunt (6326)
• Philippines
14 May 11
hi jeanne,
i know people can subject to being patient but not all the time. i hope it doesnt happen to you not being able to hold your anger and doing backlashing.
sorry for the delay in my response.
ann
@dpk262006 (58678)
• Delhi, India
14 Jan 11
Hi tiger!
I would try to ignore the rude persons, if I have the option to avoid them. If facing them is inevitable, I will deal with such persons coolly and patiently, without losting my temper. I feel that dealing with such persons with humbleness and politeness will not percipitate the matter further.
@tigeraunt (6326)
• Philippines
14 Jan 11
dear dpk,
its going to be very hard, but ignoring the rude person will be very effective. you should be calm and not be affected when facing him could not be avoided. i am amazed with very patient people. i wonder how they do it and not get emotional and flare up.
have a very nice day.
ann
@housechaos7 (609)
•
14 Jan 11
Hi I treat people how they treat me I have learnt through life its the best way to deal with it.If they are rude I reply with a short sharp response that usually works.
1 person likes this
@tigeraunt (6326)
• Philippines
16 Jan 11
hello housechaos,
i hope the sharp response is serving you well. am just worried that if some people who are already rude would not back out after your response and would complain to your boss if you are at work, you may be in trouble.
but be that as it may, am glad no one have done the worst.
thank you for your response.
have a nice day.
ann
@reckon21 (3479)
• Philippines
14 Jan 11
I used to work before in a small company and I really have to deal with difficult and cruel customer through by phone or in actual communication between them. And I must admit I been through the worst kind of attitude from a lot of them yet I face them all with a genuine smile and understanding, after all it's part of my job.
Maybe that is one reason I leave my work before because the time has come that I can no longer bear it all in spite of the fact that I am really trying to convince myself that I am good with what I do. Indeed difficult to be nice towards ill mannered people.
@tigeraunt (6326)
• Philippines
16 Jan 11
hi reckon,
for every rude and nasty customer, there are a handful of nice and appreciative customers. those who works in the service industry usually and will eventually encounter a difficult customer. rather than focus on one bad complaint, reflect on the many nice comments. so, always remember the nice customers.
of course you have been doing a nice job. its just that people you encounter probably are not open and appreciative. just be patient. have a nice day.
ann
@tigeraunt (6326)
• Philippines
14 Jan 11
hi sender,
for every rude and nasty customer, there are probably a handful of nice and appreciative customers. rather than focus on one bad complaint, reflect on the many nice comments. and you will stay happy and at peace with yourself.
have a nice day.
ann
@LadyDD (515)
• Romania
14 Jan 11
It really is very difficult to be nice to rude people. First because these are persons who can be included in the energy vampire group, they suck your energy with their behavior. My attitude is to avoid such people in some way, especially by not being in there presence at all. This way they will have no chance to be rude with me.
1 person likes this
@tigeraunt (6326)
• Philippines
14 Jan 11
hi lady,
surely that is one wise thing to do. politely ignore. this technique is hard, but effective.
have a nice day.
ann
@gabrielle429 (13)
• Philippines
14 Jan 11
hi! i have had my share of experience with rude and ill-mannered people. Believe me, they are everywhere. everytime i encounter them, i honestly want to be rude as well just to get even. but i am not that kind of person. frontliner or not, i believe it is not right to deal rudeness with rudeness or with another equally bad attitude. when you treat rude people with kindness and politeness, their rudeness somehow subside.
@tigeraunt (6326)
• Philippines
14 Jan 11
hello gabrielle,
i very much agree with you. mostly they get their outburst, then when you show kindness, they start to calm down. for every rude and nasty customer, there are probably a handful of nice and appreciative customers. everyone who works in the service industry will eventually encounter a difficult customer. rather than focus on one bad complaint, reflect on the many nice comments.
have a very nice day.
ann