Just Finished training and nesting period!! So happy!

Hello there! Yes I left them because I was so impulsive that time. My Quality Assurance Manager did not approved my Vacation leave for a week and I have been so fed up of taking calls for 3 hours a day then do the evaluations of the agents that I was assigned to. Instead of just evaluating calls only because I was already promoted as a QA. Plus a lot of things that have triggered me to resign those times. I just went back and it is fine with me if I start all over again as an agent. I just told everyone that I should be treated as an agent as well. My co-trainees were all surprised whenever some Managers and team leaders would always greet me and always telling me "Welcome Back"!! So there, I just told them (my co-trainees) that I have already been here before... I normally take 70 calls per day with an average of 450 sec of CRT Call Resolution Time. For irate callers, I have my own way of pacifying them. Take note, when I was the QA, I was the one who is very lenient and very generous in scoring the evaluations. Thank you and wishing you a great weekend.

Hello there! It is good that you have pushed your brothers to take the right path of tagging them along with you in this industry. That is one real tough account you were handling. A Tech support with C-Sat. There is always been a c-sat in the billing accounts though but in the acct that I have been handling now, We mainly do billing inquiries, General Info, Troubleshooting, Right Fitting and now the newest Metric which is Sales. Technically, we do almost everything. We sometimes do collections coz prior to explaining things about their acct being suspended, we also ask them to resume their service to avoid paying Early Termination Fees as well. So it is really hard. to match up the c-sat that you have, we have Voice of the Customer or my VOC metric which will be 40% of our metric now. Thank you for the nice response and enjoy your weekend.