Online shopping: Poor service or good quality of service could bring

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Does online shopping help you a lot in buying what you want and what you need everyday? Does it give a personal guarantee and safety need when you buy an item online. Can you assure if it is new, slightly used or secondly handed loved by the owner. Can it come on time when you requested it to be delivered to your doors? Can you classify or compare it to the online price to a mall stall price? When the time comes that your item is ship and ready for pick-up, do you still pay for freight taxes? Before you receive the item that you have bought online? Base on my experience, buying Ipod touch online is fast. But the hardest and rudest part of my experience buying online items for sale. I paid custom tax to get the said item. The custom representative in our post office said.... " If I do not pay the tax I will wait for 30 days to get it". Wow! What the heck! Share your experience.