Can the right had speak to the left hand, oh wait that would be too hard..

Ok, that's 2.00 a day and you missed 7 days, I say they we you 14.00 dollars..

LOl I will be fighting for at least that.

I pay $70 per month and that is where I was initially upset and told them to take the $2 you know where. As I told them my calls to them were running me higher. But you are right as that was my first thought was a per day service versus the full month. It was such a nightmare as this is now the second time I am without, as the last time I was down for four days. The worse is the I don't know what to tell you, Ugh that got me steamed and fired up with them.

Thats true and they say they are putting it down in your account in notes. and then to you might get a tech that doesnt understand your english I always ask wehre they are located for I get so many forign sounding people.!

You are right they will not hear the end of me today, as it is so absurd that they feel $2 will compensate for a week of loss. While I pay $70 a month, so at least they need to divide that by weekly and compensate. These company employees are so wrongly trained as they truly do not speak to one another.

LOL, Lakota when I get someone that I know will not understand I always, says I believe you are doing a wonderful job, but I must hang up now so I can call back and get somebody on the line who can understand.

They have us over a barrell. Our choice is clear...choose Internet connection OR NO internet connection.

Indeed it was a nightmare as I was down for the seven then two more days due to the winter storm. I fought until no end with them, as my self employed online assignments got canceled due to no internet. I finally got back up and running and all I got was $20 credit in the end. It appears customer service these days are not a priority, and as a customer we have have no choice as it is the only internet service allowed in our building.

LOL, we are sort of at their mercy..

we did not pay for it for we did not used it. during the times of waiting we are on a pre-paid service. we buy everyday a load card just to get a connection for most of my relatives and a few relatives of my wife are abroad so they will worry if we can not be seen online. it sucks when companys make you wait... but its okay. whats not forgivable is they let you wait with nothing.

Yes that is the worse part of it all, is the wait with no uncertainty.

Wow I can't imagine what I would do if I had to wait months. In fact because I only earn online there would be no point in getting the service back and running as when they finally finish I would not be able to afford to pay for future service, lol... Amazing how the companies are nicely running and something interrupts it and we are made to simply wait. Glad you were able to resolve it but to have had to wait so long that is unbelievable. I understand that at times we have no choice but to wait, but funny if we cannot pay for our bill, poof they will disconnect.

Ok, that was for the new Avatar that I could not resist watching... really. Now the discussion...(otherwise some of these people would say I was not responding to the discussion and not having the mylot spirit) Well, that is customer service for you... and I am feeling somewhat happy that my customer service people are not much different... I believe they all read the same books and pass the same tests before they get to those chairs It is finally great to have you back and the new Avatar will keep me more interested(cant resist it... I told you na...)

of course the Wendy's make-over is still keeping me busy For the customer care... They will be that way for so many more years For being positive that is the only way we can keep ourselves going. And there are more benefits that way. For those who think you are over-qualified, why dont you try out this (it works fine here and maybe it can work at your place too) - provide just what is needed in your resume nothing beyond that... Example - if I was applying for a post say PHP Programmer, I would just keep the things that a PHP Programmer should know going by their requirements (if it says a higher experience, I would provide them with my info about Wordpress, Joomla etc too) if not than I am a simple programmer, how is kind of a fresher

Hi thesids, So you like Wendy's make-over..lol.. .with all the time on my hands I was able to make several versions of her. Oh my goodness thesids this was quite an experience for me. Shame how I am so dependent on my internet, as it is my only way of earning these days. It certainly gave me sort of a life changing experience whereas although I have had no choice but to work online these days, it brings to mind that I have to do something else also. Lord knows I am trying to get an offline job but employers do not want to hire me as they say I am way too over qualified. So unfortunately I have to do something even if it is the lowest possible type of job as see I lost a few assignments due to my downtime and now I also will not get future work with those companies. This is going to be a very difficult month for me, to top it was already bad, but now it will be even worse. I believe you hon, when you say it is like they read the same book of training. LOL, it was to the point that when I would get on the phone I was becoming this angry mean woman, the first thing I would say is keep the apology as it is doing nothing for me. I am getting on the phone in a couple hours and see what I can get them to compensate me with as my monthly bill is $70 so their $2 will not cut the compensation of a full week. Something funny as when I was calling on day 3 with no service I was immediately switched to the billing department so I can make a payment. I told them make a payment for what, as I have no service. Crazy huh, well at any rate I will continue to remain positive and continue to psyche my positivity in thinking that things happen for a reason.. Let's continue with the hope that this was suppose to be a better year.

Hello my sweet friend. Six months, oh my I would have gone nuts. The seven days were really hard, especially with the winter storm we are experiencing as I was forced to be bored out of my mine. Not to mention the fact that I was not earning. Wow the six months had to hard for you. I can't even imagine that for me. I will be calling them today as it is yet too early but I will be getting on the phone with them today and they have explaining and crediting my account. My intention is to scream if necessary as they think they are going to charge me for someone elses mistake. This is wrong because I have done nothing but make sure they get their $70.00 per month. Wish me luck my friend.

Goodluck my dear friend! I was thinking of changing my avatar too 'cause my dearest friends (Sids,Vidh and You)have already changed it,lol! I will look for the latest pic of my daughter. Have a great day dear friend!

Yesterday it was down again and the whole area in my neighborhood is affected. This is killing me as I have online assignments I can not get to. So I just tested and I am up, but funny I just called the company and they say we are still down. So it is not working properly as my speed is suppose to be fast and it is like a turtle. I simply think they are not sure what they are doing. So it has been a nightmare over here with power outage and severe snow storms. I do like your daughters avatar.

Hi dragon, Yes I will be speaking to BBB today, I was not thinking about yelp so thanks for that as I will certainly look into it. I will take it as far as I have to as these people have absolutely no customer service skills. Employees who literally are earning to a sense without doing anything. While I am typing this I am on hold as I get a call just now confirming an appointment as they think I have no service. Unreal how they still on day nine one department does not speak to another. This is why rates for services today are so expensive as they are a nuisance and waste so much time and money going in circles. At the very least they can pro-rate and credit the full week, as my $70 per month certainly does not add at $2 a week credit. You are so right about the lack of skills as I would have been willing to pay for the service being escalated instead of causing me to loose out like I did the whole week.

I hate it so much right now as it has been like dial up all day and I am getting like two hours of time out in between. Now there is an outage in my entire area. Bad part is that our building only allows this service, something to do with the wiring. Ugh..

Yikes well now our service is comparable to dial up, it has been this way all day, where as we are getting load failures for hours on end. Now apparently there is an outage in the entire area. Boy oh boy talk about bad service. Unfortunately in our building we can't go with a different service. So something we have to re-consider about living here long term.

It is funny though as I received a call saying how did I like the technicians visit. I told the representative, can you look at your notes and tell me when the technician came by my home. It was then he saw oh wait "my bad". I thought geeze how sad that they not only waste time but also irritate us as customers. Thanks I too am glad I am back, now I have to start from square one again, as I lost several online networking assignments which do not allow me to look good reputation wise. But unfortunately those are some of the bad breaks in life and I will continue to move forward.

Absolutely as their Customer Service really is horrible. I am not in the clear yet as although they got us up and running finally on day seven, we are dealing with really slow load and time outs every few seconds. Ugh.. I will be demanding more then the $2 when this nightmare is over. Sorry you went through that also as it is such a nightmare.

Yeah I threatened with the Better Business Bureau and it got them to finally get us up and running. Terrible how these are paid services right, not like they are giving us anything for free. Sorry the situation is a lot worse by you as I cannot even imagine going without longer then I did. I was at a point where I was ready to start talking to the walls.

Suny51 - thanks for the suggestion. I have vediocon d2h at home and their service is not bad either. But I guess it depends on which state I am in. In Andhra, the service was horrible. But in Tamilnadu, it is much better. They are very prompt to attend to complaints. hardworkinggurl - That would have been a very bad situation to be in - talking to the walls. Hope you are out of it now.

I actually went nuts and ballistic as I live off my independent contracting gigs and lost a few due to the internet outage. Well it is like the phrase water under the bridge, however they are going to get a earful in the morning as really if they only communicated a bit more properly I could have planned a bit differently. But I did miss myLot also as I was ready to start talking to myself and could swear the walls were going to respond.

I will do my best, and hopefully I get more then the $2 as it does cost me $70 just to have a month service. Thanks for stopping by.

Hi Oldsix691418 and welcome to you to myLot. It is not how life is, when it is not one thing it is another and always when we least expect them to happen. It was quite an experience and very frustrating. Unfortunately I lost my assignments because of their error so I will be calling them tomorrow and once again voicing my opinion. As $2 will not get me far.

Do it and you will win.

AMEN to that one. I can remember some yrs. ago having a Bill I had fallen way behind on, and personally most of the people were not nice at all in trying to help me. I can remember having one who was so horrible I requested to talk to her Supervisor and went on from there. I just only hope they did something about it, but I doubt is since I am in customer service myself helping people get cabs, and see time and time again people yelling at the customers and even cussing them out to have it just be tossed over someone's shoulders like no big deal as well.

Isn't it something how Customer service today is so casual. I get tired of hearing we are sorry ma'am and then nothing happens. Well I was so upset to say the least, but it only caused frustration on my end to no end. After a long battle with them it took nine full days, I lost several online networking assignments and will not gain any further from those due to this mishap, of course my ISP customer service reps did not care too much of that but what else can we do, except dust off and keep trying. Amazes me on how some service reps can do such a poor job yet remain employed for years to come, while good hardworking people can't even find jobs. So unbalanced.

I finally did get my recent credit from this whole situation and they finally credited me $79 bucks for the nine days of lack of service. Although it does not compensate for the major loss of assignments it cost me. I might say that my persistence with them cause them to mess up yet their books because I really should not have gotten such a huge credit, but I guess I screamed enough to get them further confused to have gotten it. lol

You just reminded me of my dear ole friend on channel 2 who is great about digging into this sort of news..hmm now I am really going to work on that one. To top my issue of no internet, we are under winter storm, right now it is almost 5 feet high, and still coming down. I kid you not that if I went one more day without it I was ready to start talking to myself.

Oh gosh I was having tantrums over the pone daily.. Somehow they absolutely did not care. To top we began a winter storm yesterday of 2 1/2 feet snow, and still coming down 2 - 3 inches per hour, so no workers were out in the field. Funny thought I get that call last evening asking me how the service call went. You best believe that beginning tomorrow morning, oh which by the way, according to their records I still do not have service and they are coming out tomorrow morning, I will be giving them a piece of what is left of my mind and they are not passing the $2 buck excuse. I lost some really great paying assignments because they could not get their act together. We are not new to their service, have been with them for 4 years, so no I am sorry is going to cut it. I have records of each person I spoke to and will contact the BBB as where is Customer service and satisfaction. Gee the things we do and certainly not for free.

I am finally laughing over here, as believe me I do not have blood pressure issues but the way I was acting you would have believed I did. I am getting them on the phone tomorrow and they will not hear the last of it as even the amount of time I spent on the phone with them, is going to cost me way more then that. I will certainly tell them tomorrow that maybe the neighbors service would be better. Thanks for the idea.

Good for you for documenting! That documentation can go a long way. People don't realize how important it can be to do that sometimes.

LOL, I am still documenting as finally the service was up again today but since I have had time outs for two hours at a time, and now am getting it about every 15 minutes. They are finally sending a technician out on Sunday but until then I am not able to do any assignments so I had to cancel them. Sadly I am dependent on the net to earn but it is what I have to do for right now. Thanks Jen, take care.

What a mess Jen, I was completely down all evening yesterday until now. Funny I just called them and they say my whole area is down, but I am able to log in. Still very slow, almost like dial up..The departments are not speaking to one another as they have sent two guys and they keep hooking up my line to the wrong companies. UGH... What a nightmare for me, as my online contracting assignments are suffering. I have lost a few already due to this whole mess. The upped the credit to $15 but still I have lost a few hundreds because of all their mess. So I am awaiting for them to fix the entire mess and then I will complain to the BBB and their main office. I have a log of all that has transpired to back up my complaints. lol

Oh you make you own avatars? Coool! That's unfortunate that you're building doesn't support better servers... that's what sux about complexes.

I told them your service shucks! , Today we have had worse then dial up type of service as now apparently there is an outage in our entire area so we are getting page load failure for hours on end. I have on the phone with them so much I figure I am spending more on cell costs. lol. We do not have a choice in this building with regards to changing service. So we will be reconsidering our living arrangements soon. Thanks for the avatar comment, with the additional time on my hands I have been playing with photoshop quite a bit as I have starting to feel like I should be talking to myself and scared I might get a reply.

Quite unfortunate indeed, and yes I will be searching for sites where I can offer my services with all photoshop skills that I have. Thanks