Young Adults Right Now

I think you have a very poor sampling of young adults for starters. I wouldn't equate every young adult with the frustrated people you encounter when you're working in customer service. Not to say that there aren't loads of disrespectful and rude young adult... I know there are! I'm a young adult myself and I have to deal with bunches of my 'dumb peers'. Oh yes, sometimes I call the rest of my generation dumb. Some of them are. But then I also know a bunch of them who are exactly the opposite. They're respectful, courteous, and overall very nice people. Don't give up hope on us young adults just yet!

This is nothing new. For some reason, young people always think that dishing out foul language is 'cool'. And that more they dish out, the better they sound among their friends. But when they do this when they deal with other people, and it is uncalled for, then it is definitely annoying.

Even young adults still have some growing up to do. Just because they are old enough to be called adults, it doesn't mean they have the maturity of one. Saying foul language and throwing a tantrum can make them think they are grown up when they are far from it.

Hi dear, I think you need to change the way of treating such people. Most of the customer service personnel are just act parrot like talking and they never use their brains as per the query comes up. The customer service personnel are trained as if they are supposed to move as per the companies tracks and they are not at all freed to talk within the subject matter. Also, I had similar issues with different companies and the companies are not at all updated their system as per the new trends. They are still with the outdated method of behaving and answering mechanism. You should know that whether your answer satisfied their query at the first instant or you are able to give exact solution for what they are demanding. Also, if you realize from their query that they cannot follow what you are telling, you should brief and highlight the background which can understand initially to the caller. If the caller is getting a feed back about the query instantly they will realize. Always the executive would answer as per their query only. If you can evaluate what is in their mind and assess their requirement, you can tell the details in advance will make them understand the position. Sometime the talk will go for 8-10 mts. unnecessarily by discussion only. If you people can understand their demand instantly, the query can be handled within a minutes time. So, the teens are expecting the answer with exactly how they want and they are the young generation that they know and understand things fast. In such case, they expect the response immediately and fast with accuracy. The company where you are working should know it well in advance and you people to give proper and timely updates and new marketing trends accordingly. Even you people can highlight the areas of development where you needed and high-level training and updates will give you brush up the new trends and such problems can be resolved slowly. Regards, Thank-s

Yes, it does not only happen to young adults but to adults too. It's a habit that young adults pick up from their parents and they know by doing so, they will usually get what they want, as it makes them appear fierce. I have seen and heard children as young as 10 or less using foul words to their friends, and some even use it on their open minded parents!

I an a college student, so I know exactly what your talking about. Even in the classroom some people still can't seem to keep themselves in check. It is so annoying. I think the adults in their lives are not making it clear to them that it makes them look so ignorant and dumb when they do that. Using foul language never gets your point across so what is the sense in doing it? great post.