The customer is always right do you agree?
@Babygirl1984000mx (218)
Canada
June 2, 2011 11:34am CST
Do you think that in every situation the customer is always right. I disagree with this statement, I think that a person should have valid proof for whatever the issue is to be correct. I've learned this from working in customer service. I know you should always have your stuff backed up. Make sure you take down names, times, the date, what the person said etc. Does anyone agree?
5 people like this
20 responses
@SIMPLYD (90722)
• Philippines
3 Jun 11
That's correct, it is not always "the customer is always right", because there are customers who take advantage of that saying. Just because companies would always like to please customers they would always say "the customer is always right". But there's always exception to the rule.
When the customer is already degrading the sales clerk, then that one liner is not true. When the customer is returning an item beyond the prescribed time, such as after 5 days then it is not true anymore.
@SIMPLYD (90722)
• Philippines
4 Jun 11
Right. We should also respect the establishment's rules and regulations. So it's best to ask for their terms and condition when we are buying from them. That way, we have the option of whether to buy or not from them.
@mantis36 (4219)
• Philippines
4 Jun 11
the RIGHT that the customer's rights to follow always, is the RIGHT to follow business establishment rules and regulations....
if that customer won't follow that RIGHT, then they are no longer called a customer.
Cashier, Sales Attendant and Cash Register Machines are all the RIGHT to follow by customers...
If someone say's you will loose customer by that....
then you'll loose incredible hulk customers only....
the remaining customers of your's is a good customers....
that is what we are looking for, right?????
@investor211 (474)
• Mexico
3 Jun 11
yes, everybody said that, but also disagree, why? bevause i preffer to loose one picky customer rather than keep this pain in the neck person, any way sooner or later this customer will come back with another complain, i used to work in a restaurant and i have seem many customers just before finish their food, they put a small piece of hair on the plate to get away without paying, so sad because we take all customers as bad and maybe some of them have a true issue.
@investor211 (474)
• Mexico
4 Jun 11
heheh, please dont do it, it sounds funny but is not at all, lets just imagine that we are the owners of that restaurant, we wouldnt like those kind os jercks around our business,
also people like gangster all those young boys are all the tiem doing this, i usually see them early in the morning or during the night, they are so bad, well im most not be worry so much because whatever we do, we et the same in return hehehe,
@jcj_111776 (3216)
• Philippines
3 Jun 11
Your topic brings back a memory to me. When I was in my teens, I tried my luck in applying for a job at Dunkin' Donuts. And the question that the interviewer asked me was if I believe that customers are always right. So, I told her what I believed in and I said no. To which I quickly offered an explanation why I answered NO. I explained that there will always be customers who are simply rude and discourteous. And if I ever get to meet a customer who will insist even if they are wrong, I told the interviewer that I have no other options but to point out what is right. But I will still make my point in a courteous and calm way.
And guess what? I didn't get the job.
@mantis36 (4219)
• Philippines
4 Jun 11
maybe you didn't get the job because your reasons for answering to overheat customers doesn't applicable to that dunking donut's rules and regulations...
you should know the company's rules and regulations first because that is your company's commandments as your weapon in order to fight back reasonings to those incredible hulk customers....
because customers is always right, their RIGHT is the right to follow company's rules and regulations as a company's commandment....
if the customer doesn't follow the cashier or sales attendant, then, they are no longer called customer....
the customer deserve to teach a lesson hehehehe
teach the customer that the rules and regulations here in this establishment is clearly enough for you to follow,
because you as a CUSTOMER, you have the RIGHT to follow Dunkin Donuts rules...
and if you will not follow, then i will lose my job here...
you can call these number here if you are not satisfied, since i am only following orders....
Note:
maybe that incredible hulk customer is a spy, maybe he is one of the spy of your boss and spying you...
as long as you are following the company's rules, the right to follow it is the RIGHT of the customers....
that is the meaning of their RIGHT.
@Hatley (163776)
• Garden Grove, California
2 Jun 11
hi b abygirl well yes really if you want to keep your job its best to treat eac h customer courteously even if they might be in the wrong. You as a service person are not there to teach others how to behave, but to do your best to help me or any other customer. okay I know where you are coming from and no they are not always right but thats no excuse for you to lose your cool.I as a customer do try always to be as courteous as possible back as losing my cool will not help me to get my complaint remedied.AS a worker yes you should keep tract of any violent episode but stll kept your cool.Also if the situation gets headed head to your supervisor rather than attempt a vocal fight with the customer.Really for a c ustomer complaint both parties must remember they are in public and both keep their tempers.
@Hatley (163776)
• Garden Grove, California
2 Jun 11
sorry typo heated not headed, heated head towward your supervisor.
@Ganesh44 (5547)
• India
3 Jun 11
Customer is always right does not means that we should grant customer to be always right it means that we must treat customer mistakes in a way that he feels that he is right in doing that mistake and we should correct them smartly so that customer remains satisfied and hence companies buisness grow ......
Hare Krishna
Ganesh
@salonga (27775)
• Philippines
3 Jun 11
No! Customers can't be right all the time. I've seen customers who abuse this saying. They are too demanding and sometimes even discourteous. They think they could demand or say just about anything because anyway they are customers and they are always right and their demands must be given.
@mssnow (9484)
• United States
13 Jun 11
I don't agree the customer is always right but the customer does have a right to satisfaction and if something is wrong it should be made right. some customers are down right rude. But there are some customer service people who don't listen and don't care. Its all policy no matter how bad the service was.
@sender621 (14894)
• United States
3 Jun 11
When we are the cusstomers we want to believe that we are always right. That way we can guarantee that we will get our way in what we want. It isn't always fair to the business. The customer can sometimes be wrong and businesses don't want to lose any business because of a customer's bad opinion of them so they end up giving a customer what they really were not entitled to. Sometimes a customer can be right but that is not something that is set in stone.@mantis36 (4219)
• Philippines
3 Jun 11
you should ask you customer:
"you my customer, do you have also a store in your place?
well, if there is, how about if i am now a customer and i will buy at your store too, i am always right too?"
"prepare yourself, as i have to go to your store and buy too and make my own complain too, since i am a customer too"
@yspmyl (3435)
• Malaysia
7 Jun 11
Hi!
I do agree that the customer is always right. If we doing a business with someone, it is good to let the customer win no matter what they said is wrong as long as it is not harming to your business. Argue with our customer is something not really a good things in a business. Customer mouth can really jeopardize our business if they keep telling the bad things about our business. So, it is good practice to let the customer win and always let them right is way to keep you business even though we know that our customer is wrong.
@locakai (166)
• United States
3 Jun 11
Yes, but they can be wrong, too. I worked for a company that believe over their associates. I was treating wrongly from a customer, and I had proof, hard, visible, and I was right. But, they gave him what he wanted, in the end. Because if they didn't I would had been fired, and the BBB would have to investigate, and so on...Needless to say I quit a few months after that. I really don't to go back, but I do need a job, and their are hiring for the same position I was in.
I am a customer, and I have been wrong before, but I'm not going to let the person who is serving me feel like crapos either.
@keenan_savio (416)
• India
3 Jun 11
The Customer is not always right and many a times will come up with wierd ideas to prove himself/herself right....like you even I am in the customer service field... there are those smart customers who know a lot about the product and these are mostly right.....but many a times a new customer will come up with wierd thoughts and try and prove that right....the customer is important as we get our revenue from them but they are not always right......
@Navoptimus (172)
• India
3 Jun 11
I too disagree with this statement. Although I am a customer too, but every customer needs to have a valid proof before he starts up a mess.
@vivamir (671)
•
2 Aug 11
Hi Babygirl1984000mx..
Every time I hear this saying now.. I say NO WAY! I mean, I remember years ago.. I worked In a restaurant/bar.. and this customer ordered his food /drink through myself and went off to pay..he then came back saying that I missed something (*because HE DID forget to order it*) rather than be polite about the whole situation he instantly started to insult my competency at working behind a measly till and taking basic orders!!! I mean the cheek!!
My managers knew that I would not make such a mistake..as I always asked..is that all?.. Are you sure you would not like to order something else?.. Otherwise the way this bloke was going on, he was trying to get me fired!!
Besides I dont know what his problem was, he would have been able to just order the item he forgot anyway?... To top it all off..his wife also said he didnt order it -HA HA and a lady standing behind them!!!!
Overall I do agree with you.. document it all.. you never know.. God knows what could happen in that particular line of work!!!
(",)
@midnightbliss (541)
• Philippines
2 Jun 11
being able to work as a customer service representative, i was able to deal with different kinds of customer and lots of them are reasonable but insists that because they are customer, they are right.
@maxen07 (882)
• Philippines
3 Jun 11
That's one of the most idiotically coined sayings I've ever heard. It as probably said to impress a customer for money's sake. Customers aren't always right, that's why there are attendants to attend to their needs and make proper suggestions if needed. How else would a customer know what goods are available or replaceable right?
@Robswife2006 (1208)
• United States
2 Jun 11
Most if not all customers are a huge pain in the behind. They are always looking for something to complain about or they are trying to get something for less when the shouldn't be. Now that being said NOT all customers are the same. There are the few that are right when they say a sale didn't ring up correctly or that since an item is placed in the wrong spot(providing there are others there in that same spot as well to prove it) then yes they should get it for that spot's price. But those customers are few & the con artist customers are many, so in short... No the customer is NOT always right.
@ravisivan (14079)
• India
2 Jun 11
A customer is always right. -- this idea in our mind will help improve our customer service. Mahatma Gandhi, Father of India said --
"A customer is the most important visitor on our premises. he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."
If customers are not there we do not have work. Keeping that in mind this has been told.
Occasionally due to our personal preferences we may consider customer is not right--I have felt this while serving in Bank. If customers are remembered properly by their names they feel more happy and may not mind delay in service also.
have a nice day.
@mantis36 (4219)
• Philippines
3 Jun 11
Yes i agree that the customer is always right....
why????
because the Customer, their Rights is to follow Business Rules and Regulations of that store implemented....
if the Sales Attendant insist that this is their rules,
then that Customer are oblique to follow the sales attendant because that is their RIGHT....
a Customer's RIGHT to follow Sales Attendant Rules....
