What is going wrong with my internet ? help?

All the previous responses are worth doing, if you have not done so please do the following in order: 1. Run your anti-virus and anti-malware applications, if you don't have an anti-malware application installed download Malwarebytes' Anti-Malware application from cnet.com downloads web site using an uninfected computer copy the application to your laptop install and run the program. 2. If no viruses/malware are discovered, check your network settings and refer them to your Internet Service Provider (ISP) to confirm if your connection is using IPV6 or IPV4. Your ISP should be able to assist you with the details. 3. When the internet connection issue is settled download and install firefox or chrome browsers on your laptop and start browsing the internet. You should be able to solve your internet problems with the above process, good luck!