creepy call center calls

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My job is to listen to the calls of customer service representatives in a callcenter, My current account is for a certain airlines. People cancel their flights,People ordering flights reservations and people who complains and whines are the usual customers. I use to be one of the people who receive calls.... Now I just listen....I will share some of the creepiestcalls I heard... Not the exact transcript though.... I put some alterations and didnt include some for sake of privacy and I dont want to get fired..... ----- Female agent: Thank you for calling_____,This is Mary, how may I help you? Customer: I would like to book a flight from Ontario to LA for 2, It would be for me and my wife, Economy class only.(line is kinda static) Female Agent: please kindly give me you name please? Customer: I'm____________ and my wife's name is______ (and some usual flight reservation talk) ~Minutes later~ Female Agent: there are 3 available flights for the route Ontario to LA, 7:00 am to .....blah blah Customer: I would like to have the earliest flight(3 gun shot)customer screams. ---- (the agent from that call didnt know if its a prank call or if real but listening to that call shocks me.) ------- Female Customer: I would like to cancel a flight with my dad. Male Agent: may I know the reason for the cancellation? Female Customer: He died in a heart attack hours ago. Me while listening: --------- Those calls freaks me out until now.