A lot of agent spends a lot and not saving money

hello capt, That I too did not understand why they were doing such thing. I remember my team mates,going to here and there and everywhere. That is one reason I left the job...my sup is always complaining why I don't go with them..she keep saying that there are things that the team cannot express during a huddle in office..that they can discuss outside (it's not a team building eh) and then threatening me... okay fine...our team is always number one...for what I reason,that I knew so well. I don't know why companies are not checking why agents come and go and why they are losing satisfied customers... and why these companies spending too much with newly hired ones when they can have regular agents they just need to see the real problem with AHT,QA and CSAT...(If only clients know)

Yep! I noticed this too. These call center agents life revolved on taking on calls and partying after. Some even spend greater than what they are really getting. A big factor in here is that the culture of call center agents have grown into a leisurely type of life. Stressed on their work, they almost always want to have fun after. The bad thing is that they just spend all of what they earn, hence, they don't have savings or they go broke all the time. Plus, the pressure on socializing and be "in with the group" are getting to quickly on their heads. It really is sad to see them just so carefree with their money and in the end go crazy trying to find money. Harsh reality among call centers but is completely true.

hey what's up capt? been a while man. how are you? hope you're doing great. going to your discussion, yes the 'one-day millionaire' mentality is prevalent not just among call center agents but among those who are not financially educated enough to know how to save. once they get their paychecks and once they receive their salary, they splurge and spend like there is no tomorrow. usually, the money is spent on trivial things like new clothes or gadgets. like what you said, they eat out at expensive restaurants, have over-priced cups of coffee, or drink away their money in bars... really sad. every time i get my salary, i usually check my budget and make sure that i adhere to it. i make sure that i spend at least 40% of what i get and the other 60% goes to my every day expenses and monthly expenses like paying utility and credit card bills. i also make sure that i spend within my means and not to overspend and end up broke. i also try to check my expenses and see what area i can save on. a good example is in transportation, i usually make sure that i take an ordinary bus instead of an air-conditioned one as it is less expensive. the fare for the ordinary bus is only half the fare for an air-conditioned one so the savings i get i either stash away in my savings account or piggy bank (yes, i still save coins and occasionally bills, in a piggy bank i share with my daughter. i'll discuss about this in another thread) or use it to pay off another expenditure. anyway, ultimately, i hope that everyone will learn to save wisely and spend smartly.

I actually encounter a lot of agents who do that. They are like millionaires when they receive their salary but after a few days, they will become very thrifty to the point that they are not eating that much anymore. It is a good thing that you are saving your money and I admire you for that. But for call center agents, I pretty much get it why they actually like to spend spend spend until they are already penniless. The work, for some, is very very very stressful and to compensate for all those stress, they spend their money a lot but not wisely enough.

Perhaps u are USA. Now this trend has come down. This was the main reason on account of which sub-prime crisis came and affected the world. People resorted to buying on credit card and not repaying it properly. Now the message has gone to a good number of people and I find shops are not that very busy nowadays -except on saturdays and sundays. One must save at least 20% of his salary (in India we save 10/12 1/2% as provident fund) balance as life insurance, bank deposits. But one need not save more than 40%. Of course in USA inflation is less so it is worth saving. We need to have maximum 7 pairs of dresses and there is no need to have more than this. But the trend among younger generation is they have more than 30 pants, shirts etc.

It makes me extremely angry when people do that; it's ludicrous to not save up for security in the future. However, it's their life, and they can do as they please. But if they are so willing to burn money, why not make donations to people like us? Haha.

Seems to me that you have figured out some important life lessons, like saving for the future or saving for a rainy day. Congratulations. Some people never learn.

hi CaptAlbertWhisker this reminds me of the childhood story of the ant and the grasshopper. ant was like you saving food for the winter while grasshopper was off playing and not laying up any food. so come winter grasshopper ran out of food and went to beg some from the Ant. the thrifty ant If I remember the tale told him essentially "Go take a hike." You are so right , if one is in a job with no assurance of being on it for a long period spending foolishly is really stupid. You have the right idea and sound like you have a level head on your shoulders.Saving money for the future is always so wise and here in the US if one has any kind of job stay in it and save whatever you can as there are far fewer jobs here than there are people looking for them. It is no time to be a prima donna and quit y our job,stay on it until the job market changes. this might be one year or more, nobody seems to know here in the US.

For me they like to go on the trend of an agent but when time they don't have money they said and recall about the money they have.

It's nice to know that you are a wise spender and you save some for the rainy days. Funny, but some people are really like that. They spend beyond their means. Before they knew it , they are already so heavily indebted to others or to their credit cards. When the time comes , they will be left with nothing but debts. How pathetic!