Customers are always right
By kingparker
@kingparker (9673)
United States
July 17, 2011 10:17am CST
It is hard to survive in a business, especially you have to face competition every single day. If you don't give the customers what they want, they might not want to come back. That is the basic concept of a business and customer service.
Yesterday, it was so busy at the restaurant, and there were only 2 chefs who cater all these order tickets, either from dine - in orders and to - go order. It was none - stop from 7:00 P.M. until we closed. It is obviously short - handed, and the process was slow, because they have maintain the food quality. While some customers wait too long, they are not happy about it. It is difficult, but we as server also explain clearly to the customers about it. Also, I saw some of co - workers was willing to have a fight with customers since they out of patience too. As advise, no matter what, we should treat customers nicely and be patient. What do you think?
5 responses
@hardworkinggurl (37063)
• United States
17 Jul 11
Yes we should always apologize for any inconvenience it has caused the customers. Employees should never fight and or be rude because you are right the customers will not come back, even if the food is great. So best thing to do is explain immediately when the customer comes in that the restaurant is a bit short handed and that you will keep them as comfortable as possible and serve them as quickly as you can. This way it is their choice to stay and or come back some other time. If an employee cannot calm down a customer the manager should take over and not allow any employee to be rude and or impolite.
Now while the customer is waiting they should be checked on a few times and refilled their drinks and or appetizers in the meantime. There will be times where nothing done will satisfy a customer but at least the customer satisfaction motto is withheld and nothing else really can be done.
@hardworkinggurl (37063)
• United States
17 Jul 11
I have been in business for a very long time and in all my experience have come to learn that customers and or employees is what can make and or break a business. Yes it can be exhaustive to satisfy customers but it is the only way a business will survive. We must remember that it is them bringing the money for the business to continue. 
@sinawaliboy (271)
• Philippines
22 Jul 11
Well, at some point yes. But given the situation that customers were aware that there are a lot of people, then they should know that waiting is inevitable. We want to please each and every customer but at the end of the day, we cannot please everyone.
@stephcjh (38473)
• United States
20 Jul 11
I used to think this years ago but not anymore. Customers are not always right. some of them like to play the system.
@penrockerchic (1903)
• Philippines
18 Jul 11
It's been a tagline in all businesses saying that customers are always right even though they're not at some point. The thing is, businesses survive because of customers that keep coming back to your restaurant and even though crew people are too tired to argue or are becoming impatient by the hour, you have to take a deep breath and refocus on customer service. Customers are the key to any business' success. Pleasing them in any way and giving them the best service that any establishment has to offer makes the business more productive and progressive.
@macp1120 (27)
• Philippines
18 Jul 11
Yes, im agree that customer is always right. We should always look for our customer's satisfaction because they are the one who bring money to our business. They have the right to complain if they are not satisfied with our products and services.
We should always put ourselves to the situation of being a customer who likes to be treated well.
