"Panis" Fastfood

Philippines
July 20, 2011 10:45am CST
Maybe it is better that you take first your dinner or lunch before you read this discussion. If you did already, then here it goes: Two days ago I visited SM North and because it is around 8:30 pm already I have decided to buy my dinner at one of the fastfood stall at the basement of the mall. So I ordered one of their combo with a roasted chicken, fresh lumpia and java rice in it. I was kinda puzzled she asked if I want Java rice because that is what is on their menu already, but I said yes anyway. Again, she asked if I want the java rice when she is already reheating the food in the microwave oven. I got my tray, placed the food on it and paid. Once I settled down to one of the seats, I noticed something that smells bad once I began to mix up the java rice. It was then that I found out it is already getting spoiled, or "panis", and I nearly lost my appetite. I returned to the stall and asked for the boiled rice instead, which she obliged. The thing is she did not even apologized, and instead made up lame excuse that it must be the achuete that is causing the smell. I know this particular stall seems to be neglecting to maintain the quality of their food as I have ordered there before a different combo and at that time the "sisig" one also smelled bad. They claim to serve good-tasting food. How about making sure first the food they are serving is still good? And the employees seems to know they are serving spoiled foods, but they are not doing anything to correct it. Negligence or following order? I dont want to name this stall, but a part of the name includes a famous place in Bulacan.
2 people like this
15 responses
chiwasaki
@chiwasaki (4694)
• Philippines
22 Jul 11
I had the same experience before, with the same fast food. When I returned the food, they don't even apologize and you can feel that they are pretty much aware that the food is no longer good. I love their roasted chicken but I never ordered at their fast food after that incident. The branch was in mega mall I guess.
mantis36
@mantis36 (4219)
• Philippines
22 Jul 11
the local news here in our province have that same situation too but a different in try to read it..... according to the news... two costumers complained that their soup has a fly submerged.... when the supervisor investigate it, it found out that those soup is not hot anymore and partially consumed and the fly is cold and uncooked... by that.... those 2 costumers are sent to jail and those two costumers apologized to what they did a scandal....
bluespygirl
@bluespygirl (2112)
• Philippines
22 Jul 11
Sure thing! Employess know that they aare spoiling. My friends call me "maselan" or picky because I don't like eating in fastfoods. I'd rather eat in Jollibee forever. It seems that fastfoods are just reheating their menus. :(
xtedaxcvg
@xtedaxcvg (3189)
• Philippines
21 Jul 11
This is why I don't eat at stalls in the food court except for known ones like Jollibee, KFC, Greenwich, etc. I don't trust those stalls that offer viand meals and combos. I've heard a lot of negative things from them since my wife is actually a manager in one of the known, famous stalls there.
nytrisco
@nytrisco (567)
• Philippines
21 Jul 11
I have two cousins that worked on fastfood chains that is famous on chicken and you can mostly see them on SM foodcourts [I won't tell you the exact name but it has a "Country" on it]. Basically, here's what they observe on most fastfoods inside SM foodcourts and they gave me some pointers on what fastfood is the dirtiest and some not so dirty as well, [1] Every single fastfood is dirty, just don't buy on those stalls with sizzling plates, you can see how neat their front stalls are but you cannot definitely see their kitchens, my cousin always saw how wet and muddy their kitchen floors are and even the mop is full of mud and dirty. [2] Some green fresh salads is not cleaned properly and even if they cleaned it, they didn't use thongs to transfer veggies [just bare hands], especially if that stall is a busy one. You cannot see them using bare hands since it is made inside their kitchen. [3] Fried rice or Java rice is their left over rice from yesterday so expect it to be somewhat spoiled esp if it isn't refrigerated properly. [4] The safest food would be those food that is already in front of you and food that you can see that is still hot and serve in front of you, well just be careful for those annoying flies wandering around. Talk about food and sanitation in our country.
maharlikah
@maharlikah (1045)
• Philippines
21 Jul 11
It's dangerous to those who have sensitive stomach. It's good that you noticed the foul smell on that so called java... It is really hard to have a food business since the owner really need to check and maintain the quality of food.
mantis36
@mantis36 (4219)
• Philippines
22 Jul 11
if this situations happened to you, it could happened to previous customers before... if some of their ingredients are spoiled, therefore.... i have no trust the way they cook... they are after for their salary, never give importance to the costumer's satisfaction guarantee... it is true that some said, you did not know how did they cook it, the process.... to be sure of.... you'll be the one to cook it to make sure it clean..... i just remember other's said... the helper or the maid of the rich family.... those rich family doesn't know how the house helper cooked it... especially if that house helper has some bad feelings on the owner of the house... he have to cook it in a hidden dirty way.... it's no problem if you don't notice it while you eat, but the problem is, if someone discovered it and tell it to the eater....
maean_19
@maean_19 (4655)
• Philippines
21 Jul 11
That's the bad side of fast food and reheating food stalls. Especially, when it is late or near closing time. I can't remember any incident having such kind. Well, I am not much of those kind. I still prefer the freshly cooked ones.
livvy
@livvy092002 (1032)
• Philippines
21 Jul 11
The restaurant's big responsibility is to sell foods that are not harmful/dangerous for human intake. The restaurant should be reported to a government agency in-charge of i guess sanitation or others. Maybe it can be reported to a particular department in the city government or even DTI. All that matters is that the restaurant should really see to it that their food is still edible for human consumption. And I'm sure the business will go down if the restaurant continues to sell spoiled foods to consumers.
Jane
@jaiho2009 (39141)
• Philippines
20 Jul 11
This happens to us also with another fast food chain here in Market Gaisano. I ordered a sisig too because my son like that menu. It is also spoiled,and asks for another menu instead of a replacement. I wonder why they still served it when they can smell it's foul odor (unless they can't smell it which i doubt) or maybe they want to take the chance thinking their customer won't complain.
hardworkinggurl
@hardworkinggurl (37063)
• United States
20 Jul 11
Wow that is a shame that a vendor does not value their meals for the public. Sadly it can happen just about anywhere as they feel to use up all the leftover sometimes and we are not aware of it being bad until we get it and or get sick over it. I would probably not eat at the same establishment if it happened once as one day it may be bad and not know until it made me sick.
beingwell
@beingwell (3625)
• Thailand
21 Jul 11
Oh dear! That's just bad. When I go to food courts in the Philippines, I don't order menus with sauce to prevent those incidents. I don't prefer eating at food courts, too because they are just as expensive as restaurants rates. Anyway, it's a good thing you were able to sight that staled rice. Food poisoning is a serious thing.
louievill
@louievill (28851)
• Philippines
20 Jul 11
Thought it was "Paris fastfood", my eyes are playing tricks on me again from to much PCing, oh yes that happened to me several times, I had diarrhea eating "lumpia ubod" (fresh spring rolls made from central pith of the coconut tree filling), made me rush to the comfort room leaving my food in the table, I texted home and good thing my car picked me up, I was so weak and was just sitting on the stairs of the same mall( it was in their Southmall)when my driver arrived. I self medicated with metronidazole cause I could readily identify amoeba from what I was passing out. Another instance was the free lasagna another stall was giving away, I was wiser this time and never ate it cause I smelled it right away when it came out of the oven. "Malata",( soggy) and the cheese was like rubber
bhabycatch013
@bhabycatch013 (9150)
• Philippines
20 Jul 11
hello GP, I think I know which one you are pertaining I do eat at fast food but I make sure that they don't serve spoiled food because if ever I will not let the chance pass by without complaining It is harmful to their customers happy mylotting
meriel
@meriel (101)
• Philippines
21 Jul 11
The best way to remedy this kind of service is you have to send a letter to the mall management. They will act on that since the Fastfood is their tenant. You can give your complain letter at the customer service of the mall and address it to the SM North management. they will the call the attention of the owner of the fastfood. for sure they have actions for this since they are also involve with this.
pbbbsra
@pbbbsra (1214)
• Philippines
20 Jul 11
I experienced also being given a spoiled food for my order. It wasn't from the same stall you were talkin' about. It was also from a food court stand and since then, I never ate again from any food court stand. You can't tell what you eat outside. Especially on fastfood chains, even if they claim to be clean on their kitchen, you can't put your health in the hands of irresponsible employees. I guess make this a lesson for you. It's your second time from the same stand and the third time will be stupidness... Try finding a more trustworthy place to eat your food...