Mass firing

Its really sad for those people, but I guess your company is left with no choice but to fire them...coz since they are not doing and bringing anything to the company, they are just additional expense for your company...I guess. That happens most of the time especially these days of economic difficulties. Those people adds up with the number of unemployed here in our country, I just wish and hope that they can find better jobs for themselves and for their family, I wish there could be more jobs here that would fit to their capabilities.

I also experienced something like this although I'm not really part of it. I was there applying for a job when someone broke the news to agents. They were surprised about it and were planning to do something about it. I didn't get to keep up with the story since I didn't get hired.

Personally the problem tends to always be Quotas and self respect and treatment for Call centers, and people that are answering phones. I have often heard people that are continuously rude and do not know how to act, and personally unless they wake up and realize these are just people it makes for a rough job. And then the way the economy is right now there is a major stresser for call takers especially when there are quotas. I many days Hate my job and will not miss it when I am gone. But it is a high turnover position and you can only hope the Best for the people that are made or decide to leave there.

hello capt, This is really sad reality about sales company, but we cannot blame the management as well. I don't have any experienced about sales and how does quota works, thu my work is somehow related with customer care. I can say my department is a freaking d*mned one, knowing how st*pid people (mosts callers) I've worked with technical department anyway and I am sure you can guess what calls we are receiving there have a good day jaiho®

I understand how you feel, I've been in your shoe once and it's really sad unless they are worthy to be fired. My previous position is HR Assistant, and I do report on the agency the names of the people who's subject to be fired whenever we need to stretch the budget. I thank God that we have agency and I don't directly handle those issues, I don't know how to tell them to bad news. I know that they need the job as much as I do so it was never fun but we have to move on, we have to be strong.

I feel bad about hearing this. it's hard to face your people and tell them that they are to be left with no financial capacity left. I would agree that it's a painstaking process to tell them they're fired, and that they have to move to a different venture. but we have to look at the bigger picture. being a manager or someone in that position are messengers of either good or bad news. removing people from their jobs in call centers as well as stability of tenure remain a large opportunity in this industry. i haven't worked in a BPO yet but i am part of a group that develops programs, financial reports, basic needs and bids to make an account successful. these quotas and metrics are just part of the contract or what we call statement of work. these would be the basis of how the account would function, profit, develop,etc. as well as the centers capacity to earn profit. if these are not met, then based on their agreement, the client has the right to terminate the contract, since outsourcing would also be big expenditures for the client, and the major concept would be profitability. If i would be a stake holder or a corporate director, this would be my main interest. we also should know that before terminating or closing an account, a remediation program or report is sent out to managers for them to develop their representatives, and if in a certain period of time this are not met and more expenses are incurred, i would close the account and look for a better business opportunity. that's just how businesses run. it ain't a charity, it's just business, and if a company would continue in non profitable line of business, the more people to be at risk of losing their jobs when the company goes bankrupt. I feel sad, but it's the way it has to go