cricket wireless
By SomeCowgirl
@SomeCowgirl (32191)
United States
October 19, 2011 10:51am CST
I called cricket today, well that was fun. In any case, I called, went through the menu, found out my upcoming monthly balance (this is if I wanted to turn it back on) and then tried to find out more, they asked for my birthdate : sorry that can't be found try again : I tried again :sorry let's try another way, give me your zip code : tried that twice, first time i actually forgot a number of it went typing it in. : sorry this can't be found, please call back later : Okay I called back immediately after, and went about it another way. Had to do like I was an existing customer. this is what I said :Hi ma'am, I'm trying to find out my past due balances, I'm no longer a customer. this is what she said : Okay ma'am, please give me your last for digits of your social : okay so I gave her that : Ma'am, your not a customer with us anymore : I wanted to say "REALLY??? wow thanks for letting me know!" but I said " I know ma'am, as I said I just need to know what I owe." She says : actually ma'am there's no need to pay us. : I said : Yeah there is, my credit, I want to be able to qualify for a loan. Is there anyone I can talk to that can access that info? : Finally she gives me a number, well alright that's great, call the number and it goes to an automated system.. get my local number and it's got a disconnected tone.
They really don't want to be paid do they?
May have to call the automated number back and tell them I NEED my past due balance and I KNOW there has to be a way they can connect me directly to someone who can tell me.
GRRR..
Automated systems are so annoying.
So what's your most recent automated system horror story?
2 people like this
8 responses
@twallace (2675)
• United States
20 Oct 11
It was so funny to me when I read this cause I'm a Cricket customer too. I had the same problem with the automated system and was so ill that it make me upset. I just wanted to find out when I had to make the other half of my bridge payment. When I did get the rep they keep telling me that I had to make a full payment and I was cool with that. But they would not answer my question. Now the funny thing about that is if they don't want to tell you anything they won't. Then they act like they don't know who to connect you too. Then I have to ask you this, you know the call center is not in the US. It's outside of the country, so they might not always understand what you want really. Sometimes they are not prepared for customers needs. They stick to the basic stuff when they teach people how to work at these call centers. Then they put you on hold to find out what they can't answer for you.
Oh, did you notice with the automated call you have to go through steps just to get to customer service. Then they don't have a number to push to go straight to a customer service representative. Sometimes I don't think that they think of everything when you have those automated calls instead of just speaking to someone and they connect you to what you need. Cause sometimes you don't even need the steps that you have to go through just to get to someone. Then when you have to keep calling back there is something wrong with how the automated works.
1 person likes this
@SomeCowgirl (32191)
• United States
20 Oct 11
I have to call them back AGAIN. Today I called and told them look you're going to tell me what I need to know and that is that. I was quite mean about it too, but in the "regretfully so" way. I asked if I was to call back later if they would be able to connect me to a supervisor immeadiately or what. grr, it'll be a to continued story I betcha.
@twallace (2675)
• United States
23 Oct 11
That is what you call poor customer service and they are not even sure how to take care of things like that. I have noticed that when I changed to Cricket I thought that it would be a better choice for me. Yet when it comes to there customer service they are really bad at it. They should take the time to notice they have not covered all of there bases where service to the customers are concerned. I would love to work for them and help them resolve there customer service issues. There are time that some of the things that they might forget could happen do.
1 person likes this
@SomeCowgirl (32191)
• United States
23 Oct 11
I called back and got an answer to my question, but was mean about it. I just wanted one simple question answered, and well I wonder if they deal with mean people all the time.
I did get it resolved finally, but I doubt I'll ever go back with them.
@GardenGerty (160696)
• United States
19 Oct 11
I cannot think of any recent ones, cause I do not do them if at all possible. Like in your case, I would go to a Cricket store. They may have turned you over to a collection agency, and if so, you will have to pay them to clear your credit. My only outstanding phone experience involves live people. I call a local number, get sent to a foreign call center, who answers my question then transfers me to another foreign department. None of them want me to use cash, but I want to rent a local hotel room, for one night, with cash, and I have to talk to two different people that I cannot understand and who do not want me to drive three miles and pay cash. Tough, they completely lost my business, for always.
@stephcjh (38473)
• United States
19 Oct 11
I hate it when that crap happens. I usually just press "0" and it will give me someone to talk to even though "0" is not an option. I hate it when we try to do the right thing and pay our bills, but then, the company you owe, gives you the run around about it. So dumb!!!!!!!!!!!!!
@o2bnocn (2992)
• United States
19 Oct 11
Wow this is a first. Trying to pay a company money and having trouble! I'm shocked. I used to have cricket wireless until I switched to Virgin Mobile. I like Virgin Mobile a lot better. I think they have better service and it cheaper monthly. I also like Virgin Mobile phones a lot better. I hope that you get all of this resolved.
@devideddi (1435)
• United States
19 Oct 11
I so feel your pain! I'm sorry you are having so much trouble. Just know that you are not alone. I have had to call Virgin Mobile several times in the past year and it is just awful. Sometimes I have to wait a full hour even before I get to tell them what I am calling about. I use their wireless mifi and I love it...when it works. They have had to replace the unit itself twice and the battery twice. Each time I told them I thought it was the charger so they promised to send the whole kit including a charger. But each time they send the unit only or battery only, never sending the whole kit with a charger. So here I am having to call again still needing a charger.
What is a person to do when a customer service doesn't know what they are doing?
Its so frustrating. Makes ya want to scream sometimes.
Good Luck with your future calls.
@celticeagle (167015)
• Boise, Idaho
19 Oct 11
Join the human race! Ugh! Actually you don't have to pay it? Interesting. I wonder what her boss thought of that statement. There has to be a way to make it through the automated system. If you got a smart agent on the phone she could probably tell you what numbers to push to get through to someone you actually need to talk to. Don't you have a local office you could go to?
