Which is a better ISP - Globe or Smart?

Hi enelym! Or is it mylene? Hehehe! I think it depends on your location. Like in my case, I move around a lot since I'm only renting and on my first rented house, I used PLDT for my ISP. I had great connection and never had problems with it. After a year, I moved to a new place again although not that far away from my old place but quite located on a remote district. I still used PLDT at that time and my internet was always interrupted and I do get a day or two of very slow connections to no connection at all. My subscription was 1Mb/s but I only got 300Kb/s. I complained about it to them and after so many calls I was finally able to get 1Mb/s. I just recently moved again and this time on a subdivision. I still used PLDT since I just transferred my subscription to my new address. So far my internet connection here is really good and never had problems. What I like about PLDT is that when you call them and complain to them they would give action to your service problem, although not that prompt since I had to talk to a supervisor to get it fixed much faster. But sometimes even if you just talk to a normal agent they would fix your connection problem right away. A friend of mine also recommended Sky Cable Broadband. It's only 1,000 pesos for 1Mb/s and they also have good technical support. I've searched about it in the internet and although many would say that it's a good ISP, still some would say it's not. Same with Sun broadband (3G). I live near an airport and they say that Sun 3G has a very good signal here which only costs 700 pesos a month for up to 3Mb/s speed. I haven't tried it yet though coz I'm not really too trusty with those USB connected internet. If you want, you can ask your neighbors on what they use. By that you can assess on what ISP is good in your location/neighborhood

I don't know who is better. Because one of my friend having globe is complaining about the internet interruption while mind that is smart is also experience like that...

My ISP is PLDT. I have no problem with regards to the speed and performance of the said ISP. I can stay online for like 12 hours straight with no interruptions.

hi enelym im sorry but i am not that familiar in the performance of globe and smart i am more familiar in the performance of DSL because i can say that DSL is fast and they have a good quality.

I am currently using Bayantel DSL but I have tried both Smart and Globe in the past. I had no problems with the use of the Wireless (not the USB modem) SmartBro with regards to connection issues. The same thing goes for Globe DSL as well. As you can see, I used a wireless and wired connections for Smart and Globe; respectively. So it's really like comparing oranges to apples if you'll ask me as to which one of the two is better. One thing I can advise when switching between ISPs is to consider your lock-in period with your current provider. There are ISPs who give you penalty fees whenever you terminate your account with them if you have only subscribed for a year or two (depends on the subscriber's contract). BTW, I switched to Bayantel because they gave me a discount at that time. Currently, I am enjoying the same benefits I had with the ISPs I was previously subscribed to except for a cheaper price.

Both of them don't offer good connections, if I were you I will go PLDT MysDSL. I know for a fact that it is expensive but it worth. I have also Globe WiMax at home, and it gives me a big headache too. So, I am planning to cut the service before it reaches its maturity and have my money refund. Now, I am just waiting for my PLDT connection to be installed.

Hi enelym, I've tried both internet service provider and I must say that it really depends on your location. There are people who like Smart and there are some who likes Globe while others prefer PLDT,SUN,Wimax and other internet services available. It depends on how good the reception of both ISP on your location. In my case, Smart has good HSDPA signal (as in full bar) in my area compared to Globe. I really do have issues with Globe (their tattoo kit) I don't get enough signal from them even the WCDMA bar, it seems not working. So I have decided to switch from Smart Bro, I haven't had any issues yet.

I am with Globe for years now and like you I experience bad connection now and then but it is not that bad. I almost sign up for a new provider when they offer low monthly fees but like you changed my mind since I found out Globe is still better than the rest. I guess the sad thing is we only have a few to choose from and competition is not that tough so ISP companies are too lax with their services.

i am using smart and i have been a subscriber for about 3 years. we dont experience having difficulty in making connections to the internet. sometimes it is slow but then it still connects to the internet. i am considering on removing this because it is kind of expensive already.

hi enelym001 honestly i just buy a globe prepaid and i tried it but yes the connection is so slow and sometimes there are no signal try to buy the sun cellular it is much more better because smart and globe are slow but it depends upon your signal.

Waiting also to change my connection. I am currently using smart and I am not really satisfied with it.

I am using Smart bro wireless for three years and the connection of signal is good. We also encountered some problem of connection for maximum two days. All i do is just call the hotline and report the problem and they give a fast response by sending people who can managed the internet connection. My cousin also got problem with Globe connection but i don't how they manage the problem.

I'm also using a globe broadband and there are times that they are interruptions in the connections.Usually it happens in the afternoon and late in the evening.

well, i had the worse. I've been a smart broadband subscriber and i started an internet cafe business way back 2 years ago, and in the middle of the year, my internet connection has been disconnected. Im confident enough that i have paid my internet 3 months in advance so disconnection wont happen. but 3 days later the connection is still out. after a week, i started calling them and asking what is going on, they said that they're having a maintenance for the system so i waited another week, but the connection is still out. a month after, the connection has resumed, but there are no rebates given to me despite of a month with no internet connection. i pointed things out to them that i earn at least 1K pesos everyday with my business and we all know that the internet is the life of an internet cafe business, but still they don't give me any rebates at all. so i decided to consume my advance payment and consumed 3 months of their service without paying them. after 3 months, they disconnected my connection and asking for payment and i said to them, it's all fair, after loosing a lot of money for having no connection for a month with your internet service, it's just right for me to consume at least 3 months of internet connection for free and told them to take the antennae unit and unsubscribe me from their company. they agreed and i know that it's just fair. So my advice for you is to just stick with globe broadband and do a lot of follow up regarding your inconsistent internet connection and eventually it will be stable. Im using globe wi-max now and it is really fast. Have a nice day my friend.

Better choose Smart because Globe has a lot of issues.

I am subscribed to Smart via the old Canopy System and i tell you, its good deal that we got it because we are enjoying its service for at-least 3 years as of now. We cant really compare Globe and Smart because they do have differences in terms of services and if asked in their Internet Business, it is somewhat very difficult. Why? because there are so many factors to be considered like the Location, Line of Sight or LOS as they called it, the software version, the running application on your system, The internet plan and so many others.

I am a subscriber to Globe, however, they gave almost three weeks of online hell. To be more specific three weeks of no connection. It started on the week when the fist typhoon came. Knowing that communication lines will be disrupted and cut, I gave them leeway becuase well, I cannot really do anything about it. So after waiting and spreading my patiently generously for the next week ( becuase another typhoon came), I got really frustrated when I have no co0nenction even though they are no clouds in the sky and shops are eating what could have been extra cash for emergencies (or anything else). I began to email their support center in the second week, mainly becuase my patience is starting to run out and becuase of my online commitments. However, it lasted until this week (the third week in counting) becuase the local service center redesigned their offices. I was still sending emails from shops (and doing minimal online work). When they did gave me instructions, they gave it in a copy and paste manner, with no extra effort to enlighten a layman like me on how to do their blasted instructions. Finally, today, I went to their new officers and gave a frightening impression of my discontent. Curious thing happened and my connection was back. My brother taught I was being frustrated over nothing. However, I will make sure that those three hellish weeks won't be counted in my next bill. I will sure unleash hell if they do ( I alreqady preapred a cript, just in case). Anyway, I'm off to a vacation later becuase all of the frustration and anger has made me drained and worn out. My connection might be back but I'm in need to therapy myself to do decent online work. I am in no position to tell you which one is the best. Each subscriber has their own opinion about that. For me, I'm sticking to Globe. I am happy since the payment is kinda low and still manageable with our budget. I just hope they give consistent service and competent CSRs. In the duration of my three-week hell, I also tried to apply to PLDT but their plans and the payment is worrying me. I am not exactly a heavy user but I do expect good service. I know it's frustration, so much that I want to smash my own computer, tohugh it the said machine is completely blameless . However, we expect good service and we pay on time, it's not too much to ask for a stable connetcion, isn't?

I'm using globe tattoo right now as isp and so far I don't have any problem encountered with my connection.