What a poor service they have!!!

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We were having a problem with our telephone and internet connection at the office for almost 2 weeks. In the first week we just bare with it since we were really busy with the training we had. Bearing the agony without telephone and internet for two weeks was so too much. But the very thing which made me mad about it was that, I went in their establishment daily. They already told that a technician will be sent that day to repair it, but no one arrive in the following day and the following day. And this was not the first time it happened. It's every time I want to request for repair that will be the safest answer they will give. No assurance of having what you want , when or how? What if I came from a farther place wont they consider that thing too? They should have done better way to solve the problem not just by telling their subscribers to return the other day if the technician will not come. And I also remember they called me through mobile, and because I wasn't able to answer it they cancelled the repair because of that. Would you be happy to know for that reason it was cancelled, is that good enough? They're giving too much problem and hassle to their subscribers.grrrr.. I wish these customer's representative of Globe will think wiser than the usual... Have you experience good or bad with you're local telecommunication services in your areas too? Do you think that their service representatives are way way better than the service representatives that I encountered?