Gas bill turn up to $3878, what a huge mistake.

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Yesterday, I heard a friend talking about his uncle made this huge mistake while he was trying to make a payment to the natural gas company online. He usually made his payment through bill pay, and the actual cost for last month gas bill was around $38.78. But while he enter the amount on the bill pay page, he didn't enter the decimal point, so it turned out to be $3878. Few days later, he got a notification from his bank, and he knew that he made a mistake on the bill. So he called up the natural gas company, and ask for the refund. The rep told him to call the billing department, and they will handle it. So, he called the billing department, and one of the rep handle it, and told him a refund check will be processed. That will take 10 business days. After 10 business days, no check was coming. So he called again, and they said that they couldn't process the check. Now, he just turning around and around and still didn't get the refund. What should he do? Maybe he should go up to the natural company, and talk to the real person, or maybe someone who is in higher position. Otherwise, this just last forever.