I should be modest and humble, I haven't learned enough

I've been working in the IT field for a lot of years. Even within the IT department there are those who know more than others, and no one knows everything. In the IT departments I have been a part of, those who knew more were truly interested in the IT field and learned more on their own time. Those who treated it as just a job were competent, but would never think about upgrading or repairing a computer or network on their own time. There were some people in other departments who really should have been in the IT department but just didn't feel like it. So you've made a mistake. That's alright. You realized that you could have really made things worse. That's good too. It will keep you from being over-confident in the future. You'll recover from it and probably be a better IT person for it. Even if you're not in the IT department. Just because you didn't know about that problem doesn't mean that you know nothing about computers. Just prepare yourself better in the future and be aware that the computer field is changing all the time. Some of the things that used to be good advice are not anymore. Don't let it get you down.

no problem kingparker, its just human nature of showing overconfidance they are noral sighns of human nature. now comes to the discussion over the knowledege of technology its needs time and precision to get along with the people in the rechnical industry, you can not do it as single, some mutual contribution is required to get success in life. and the most positive trait of your personality is that you have will power, will power to accepts your own mistakes and have zeal to learned from them and it will guide you through long jurney...cheers

I think it is just an honest mistake. I highly commend you for noticing and owning up to it.

It is good that you accept your fault and recognize your limitations. With our company, each department have their own dept's administrator in charge with any I.T. problem. So any problem related to computers/internet should be reported to the dept. administrator who in turn will report it to the IT dept in cases which the administrator could not handle it. Computers here have padlocks wherein the dept administrator could not even open the hardware. The Dept. admin could only repair some software problems. We are not allowed to do some repair with the computer assigned to us because we are accountable if we could do more damage. A good government employee should always take care of the government assets.

hello, Sorry to hear that but your not alone. Probably I can relate myself to you because I am graduating this MAY as an IT but I think this my knowledge is not enough being an IT personnel. Well, I finished my OJT as an IT personnel but I think everything that I learned from them is not really enough. I want to learned more but I dont know where to start since the day is coming. Well, I still have 3 months to learned for something but....

atleast you have understood where you are. IT is a vast area. We should be always in the learning mode. If we share what we know,we can get many information from others.