callcenter agents,have you heard of the american bill trying to stop outsourcing

Yes, it's a very similar situation, and not a very good one. I figure it's going to backfire, when the people in these other countries realize that they're severely underpaid, and revolt. Companies like microsoft, IBM, Apple, etc., would be up the creek.

Yep, it's true. I was told that they get about 300.00 per month for a call center job overseas which is ridiculous. I'm sure to them, that seems like a lot but it's wrong. They are being taken advantage of and they don't realize it. I imagine they are afraid to demand more pay for fear of losing the jobs which they so need right now. If they are going to outsource then they should be made to pay at least minimum wage. As for the other situations where we give them loans to buy out our business's and pay corporations to hire them temporarily...I don't understand why our government does that. I am a citizen and even though I have decent credit, there is no way they would give me a loan at a 2% interest rate to buy a business. I'd be hard pressed to get a loan to buy a car even.

I agree with you BonBon. The problem is that it's gone too far and it really has hurt people over here. My daughter works at Wendy's and every few months or so, they hire a group of foreign people that come here on a visa that is paid for by our government. Our government pays Wendy's to hire these people temporarily. Each time, my daughter's hours get cut drastically and she has to train these people who get paid more than she does and with the language barrier, that's a difficult job. And it isn't just Wendy's that does this. Many do. Another thing our government does is to give out business loans to foreigners to come here and buy a small buisness at an extremely low interest rate. They will buy out a convenience store for example and get rid of the current workers and hire their own families. Im in the States but it sounds like we have a similar situation as you do.

hello there! don't worry i quit the job many months ago, i quit because of the straight night shifts that are unbearable. In the company that i worked for tier one is outsourced while tier 2 is in the US. i'm not so sure about the other companies. I just feel sad for the friends that i gained there, some worked for 6 or 7 years in straight night shifts just to get to where they are right now. But also understand that some people in the US or UK are losing their jobs because of outsourcing, I understand that now they are trying to get them back for their families and for their careers, i just hope that they try to allocate even ten percent of the call center jobs to outsourcing if possible. have a nice day

Yes, I would hope that they would compromise and still allow a percentage of the jobs to be outsourced. I was thinking more than ten percent actually.

i understand totally :) as for me, i resigned a long time ago, conditions weren't really satisfactory.

hello there! i definitely understand you, it's hard to communicate with someone with a different accent or with a different culture. companies here really make sure that they get people with neutral to american accents (strict companies). even cultures are different and situations. we also feel frustrated by the barriers. some companies teach the "culture" to new hires for two weeks which is not enough. again, i understand. you are a customer and you should be getting what you're paying for :) have a nice day