Online Shopping? Is it really safe?

Philippines
January 26, 2012 9:44am CST
Well, I just got into a huge problem, I ordered from amazon and some errors happend leading to my funds on my debit card being debited without amazon shipping my items. Is amazon shopping really safe? I had to escalate this problem to my bank with a dispute. Any thoughts?
2 responses
@LaDeBoheme (2004)
• United States
26 Jan 12
Amazon would not have become the online retail giant it is by not being safe and secure. I have been ordering from them since they just sold books and have been a customer for years. So...an unequivocal YES, Amazon shopping is really safe.
• Philippines
27 Jan 12
Then, how I am left with zero funds on my debit card without a tracking number, and without my order being even shipped? They do not even check the whole logged history for a certain order. I got charged a good amount of money and they said they didn't.
• United States
27 Jan 12
I see by your response to cher913 that you are dealing with Amazon LLC which is a subsidiary of amazon.com. Did you place an order with a seller that lists with amazon.com? Have you checked out amazon's Problems with Seller Orders help page? (www.amazon.com/gp/help/customer/display.html/ref=hp_557204_problem?nodeId=541260) Have you filed a claim? (www.amazon.com/gp/help/customer/display.html/ref=hp_537868_when?nodeId=200783750#atarting)
• Philippines
27 Jan 12
Well, I have contacted them. All items where Fulfilled by Amazon.com hence, all items are from the amazon warehouse. The problem is not about shipping and all. Some error happend when sending authorization for the order to my bank, plus the stupidity of amazon representatives, because I was debited and yet the items can't be shipped because they claimed authorization never came in. Yet, clearly the bank statements reflected a charge from Amazon which debited the total amount I needed to pay. Therefore, I want my money back in my account, so I can order what I wanted. So, I am resorting to what is needed.
@cher913 (25782)
• Canada
26 Jan 12
i have bought and sold stuff on ebay with no problem. amazon is a pretty large company, they must be doing something right.
• Philippines
27 Jan 12
Thank you for your response! But yeah, i have been ordering from amazon.com LLC for awhile now, sadly, this week I had so much headache that my order got errors and it wasn't shipped but I got charged the full amount and I have been debited as well.