if you are the boss?

They are both equally important. A staff that is not well treated will not treat patients well, even if on a subconscious level. A hospital with poor "bedside manner" is sure to lose patients.

i always believe that when your employees are happy, they will do their work well and in turn your customers will also be given the proper service that they need. and with this, they will be satisfied.

He is definitely something. He should realize that in everything something else is needed to make it work. If he really thinks he can run things alone then maybe he should just do so and see how far he goes. There are just bosses are so full of themselves that they forget how much they need others. Maybe someday they will get to realize their mistake and regret it very badly.

I won't say he's wrong in saying that, although what he's saying is absolutely wrong. What I mean is, he's the boss. Definitely he has been through a lot to get to where he is today. Ignoring the rare cases, he must have done a lot of hard work to get this status. So after all of this, a little ego isn't out of question. ;) Nevertheless, what he thinks is absolutely wrong. What I think is, in an organization, every single person is important and effective. Lets say you have a really good cardiologist in a hospital. That does not rule the importance of a neurologist out. Every person in an organization is important for what he does. No one can replace him. And in the strictest sense if it has to be one of the two, you people are definitely something without him, but he is nothing without you. Working class folk is always more important than the leading folk.