funny call

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I received a call at work last week. It was a little bit funny or maybe really funny. She was so mad at our security process. Since we are a financial company, every time a cardholder calls us, we do security verification to make sure that they truly the owner of the account they are calling about. I belong to the Escalations Department wherein calls that cannot be handled by Tier 1 representatives will be escalated to our department. Every time a call is transferred especially if it is a cold transfer - it means a representative will just transfer a call without informing the next representative what happen why the call is being transferred. Mostly we do cold transfer if there are too many calls waiting. Anyway, she was transferred to our department and I was the one who received the transfer. Before she provided her card number, she said "I hope I'm not gonna provide my bra size just to activate this little card"! Of course, I could not help it. I pressed the mute button and laughed. I actually understood her feelings then. She spend how many hours waiting just to activate her card. At the end, I was able to activate her card. That was a very unforgettable call that I had received in my whole life. Hope you like the story.