Getting aggravated with my job

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Hi all, I am kind of in a slump with my job. I work for Wal Mart and have been there for almost 7 years. I just got back from my one week vacation and no sooner did I get back, I found out that our hours are getting drastically cut (I am ft) and that they don't foresee any improvement in that in the near future. To make matters worse, I got called in the office for doing my job. I waited on a customer, who wanted to price match a coupon, But the problem was that she had three of the items when the coupon stated limit one. So I went up to a supervisor, asked first and then went back to explain to that person that we will allow this once but after that it has to be coupon limit only. I even put the bags in her cart but she complained to someone that I was being rude. I was not being rude at all. I got called in the office for that because when I tried to explain to the supervisor who told me about that complaint, I was completely baffled by the complaint and maybe my words did not come out right. So now I have to be on my best performance. I hate to give up Wal Mart but may look for another job just to be on the safe side. I am at a crossroads.