Complaint of a health care facility

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I'm not sure if I'm in the right category, but I would like to know where I am to complain about a local health care facility. This place of business needs to be shut down, they are SO horrible. I say this because I have had numerous bad experiences with this place including just the other day. For one, it's impossible to get through on their phone lines; not because the lines are so busy, but because they never answer them! I've been there many times and saw this with my own eyes. They just let the phone ring. The only real chance you get to reaching them is in the early morning when they 1st open, unless you get hung up on! Monday, I had called back THREE times because they kept hanging up on me, after letting the phone ring and ring of course. I was disgusted. Then yesterday, they started it again, hanging up on me, so I went down there and demanded results (I have been trying to get a RX refill for a medication of mine since Thursday (when the dr is in only) and was told it would be faxed to the pharmacy Monday for sure, but nothing was done). I had to go down there to get things done, which I know sometimes you have to do, but to be hung up on, not once, not twice, but THREE times, is just disgraceful. Not only that, but they never told me that the dr stopped taking appointments on another certain day, so I found that out the hard way. On other occasions, my husband has been treated very rudely. After he asked how much longer would it be to see his dr (had an appt) cause he had to go back to work, the staff unprofessionally stated how valuable the dr's time is (implying his time isnt), then another time how he waiting for over an hour to be treated just to be brushed off in the 5 minutes it took the dr to see him. My experience is similar, where the last time I waited to see my regular dr, it took an hour and a half to see her (also had an appt- doesnt matter there), then she was in w/me for 10 minutes total, was interrupted on top of it and walked out of the room when we werent even done, but she ended it. How appalling! I tried to contact the manager to complain about all this, but I can never reach her. Can someone tell me where I can complain about this business? Would it be the BBB or is there another source? Thanks.