Why Most Bank Tellers Keep Asking Questions Where Infact They Can See It On?
By arviez
@arviez (183)
Philippines
March 30, 2012 4:11am CST
This afternoon I go to the bank to pay bills on my credit card, telephone and internet and when I came to the teller she keeps asking me what type of company I'm paying for and for what kind of bills is this where infact its too simple to know that she can see and read all the details on the form that I filled out already do you think it is too much? Does bank tellers in your country or area are doing the same stuff just like I experience here? What do you think? Share your views.
1 person likes this
6 responses
@SIMPLYD (90722)
• Philippines
31 Mar 12
Arviez, you have to understand that tellers have a lot to attend to. They don't really have time to read what you filled out. All they are after is your payment. 
I have been a teller myself for more than 5 years in my first job . Sometimes, my main objective is to finish the transaction of the person in front of me, so the line would already lessen.
Seeing a long line of customers in front of you as a teller, would really make you say "hay naku!"
I have been a teller myself for more than 5 years in my first job . Sometimes, my main objective is to finish the transaction of the person in front of me, so the line would already lessen.
Seeing a long line of customers in front of you as a teller, would really make you say "hay naku!"
@SIMPLYD (90722)
• Philippines
2 Apr 12
Take it from me , based from my own experience as a teller in a bank.
Thanks for the BR, gav. 
Thanks for the BR, gav. 
@rogue13xmen13 (14403)
• United States
30 Mar 12
The bank has to ask all of those questions because they have to make sure and be certain that you are who you say you are. I don't know about you, but I don't want anyone to steal or take my money, and I am glad that the bank does ask me a lot of those questions, no matter how annoying it gets because I know that my money is safe.
@rogue13xmen13 (14403)
• United States
1 Apr 12
Some of my friends used to be bankers, and I think one or two of them still are, and they once told me that they have to ask you all of those questions, and that they have to make sure that you are who you are so that your money doesn't get stolen and that everything in your checking account is as it should be.
I often times still do things the old way, meaning going to the bank and talking to the teller, so that I know all of my banking affairs are in order because at one bank that I went to once, I screwed over by the bank. Someone there didn't do something that they should have, or they made a mistake somewhere, tampered with my account, and I had to take whatever money I had left and move it somewhere else. I was so angry and I was ready to sue the bank for me putting me through aggravation. Always know what is going on with your bank account, and always check your security because you never want anyone to mess with your account.
@airasheila (5454)
• Philippines
31 Mar 12
a pleasant day arviez,
generally, bank tellers are instructed to do those routine questions. as those are part of their responsibility. that although it is a type of question that can be answered by the information that has been written on the form, yet, they need to reiterate it by means of asking. otherwise, if they will be caught by their superiors, they will be given a memo stating that they did not adhere to the rules and policy of the bank.
perhaps, just try to understand them or if you cant, just ignore a little bit, after all, you cannot really stop them from saying those as this is their Standard Operations Procedure or what you call S.O.P.
@WakeUpKitty (8694)
• Netherlands
30 Mar 12
I know what you mean. First thing that pops up in my mind is always: they are stupid, too laze to read/search for the info they already have, bored, don't like their job and want me to leave at soon as possible so they can do nothing again (mostly chatting with co-worker).
Perhaps some do it to check you too? If you know it yourself?
@arviez (183)
• Philippines
30 Mar 12
Yeah in most cases they do it to check if we really put the correct information but most of the time the way they asked it seems a little annoying at all and where infact the rules are so simple read what is written there. The cases of having mistakes are little since it is intentionally filled up for legal purposes and not for a game work. Some of them like the pretty one teller that I always see on that bank dont asked me like that cause she knows that what is written there are all true unless the customer will react and clarify for something else or there is some alteration on the filled up form.
@else22 (4317)
• India
30 Mar 12
I have had similar experiences several times,and every time I have felt that they don't want to take pains to read the form lying before them.They show as if they don't have time.I have seen them texting to their I don't know who all the time.Now I am toying with the idea of complaining to the manager.
@arviez (183)
• Philippines
30 Mar 12
Yeah that sort of some of them are talking to their co worker and some of them are really acting so annoying. Most banks here in my country are disorganized they have a bad ways in entertaining their customers who stand and wait for so long to do their money transactions some of them are really don't know how to maximize their time so that all customers will not waste their huge time in waiting I hope they are going to change it soon.
@BrittneyD (50)
• United States
1 Apr 12
Many banks do this for verification purposes. They can look on the paper for the answer, or on their screens, but if you don't physically say it they can't verify it. Now in days many banks have to remove any charges that you dispute from your statement. Example: My husband told a company that they could take $50 from his account for a payment. They took out $550 instead of just $50. My husband called his bank and disputed that payment and they put it all back into his account. If he would have physically told his bank that he wanted to pay the comapany $550, there would have been nothing he could have done about it. Therefore, the bank will make you physically say what you are doing so you can't come back and say that you didn't authorize that payment.
