To make progress of my students

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I am a tutor of English and I met a boy who couldn't even remember the most simple words, such as "head""sea""angry". What makes me most disappointed is he doesn't want to learn well and never obey what I told him to do,including memorize the words and finish the homework I arranged him to do. He will make an excuse that he has no time. I wonder how to educate him, by touching him with warm and kind words, or just be strick to him while he may never be afraid and obey.It's so difficult!