Active Listening

Active listening mean in customer care is- you have to focus on the concern matter or problem. You don't need to digest everything the customer is saying, but try to catch the main concern to resolve the issue easily.

You must never ever get disturbed and always listen with high attitude and to the speech around making you look so elegant and good listener

Listening is an art, a skill even. In order for you to be able to communicate well you also have to be good at listening. For you to understand other people, you need to learn how to listen well. It shows what kind of person you are, it shows respect as well.

In addition to that, you must be a good conversationalist. It is a bless that you this skill (active listener) but it would be of no use if you are not a good conversationalist. You must have a proper way of delivering what you had listened to whom are you talking with and a good listener from someone whom you are also talking with - to complete the requirements of being a good conversationalist. Nice day my friend.. Mobhomeir here 041812

Are there concrete steps to learn to become better at it? I would be interested to learn. I often get distracted when someone talks to me. I have a short attention span.

Yes, active listening is a skill we all must cultivate. No communication can be complete until the receiver gets the message. We always focus so much on our speaking skills, that we forget that listening is also an integral part of the entire process.

yes it should be so easy for everyone but sadly not everyone has this skill